PATIENT ACCESS SCHEDULING SPECIALIST |FULL-TIME DAY SHIFT (22443)

We are dedicated to providing high-quality, compassionate care to our diverse community. As a leading healthcare provider, we offer a supportive and inclusive work environment.

Responsibilities

• Responds to calls from physician offices, clinics, patients, and/or other ambulatory services in a courteous and tactful manner.
• Registers hospital-wide services such as laboratory, radiology, cardiology, clinic, physical therapy, and behavioral health into the online registration system to provide optimal access to these services.
• Enters demographic and financial data based on the criteria established by the department to ensure complete and accurate information.
• Consistently reviews all scheduled Same Day Surgery procedures to ensure proper authorization, provider availability, and equipment is in place with the OR Scheduler and/or Manager.
• Keeps informed of changes as they relate to scheduling, registration, and surgical implants process requirements.
• Keeps abreast of and informs physicians (or designee) and patients of necessary insurance requirements and charges.
• Determines if co-payment is due for the type of service the patient is requesting.
• Works closely with the service line teams and communicates effectively any changes such as cancellations and/or rescheduling of visits.
• Cross trains in registration and admitting in all areas to assist with coverage when and if necessary.
• Delivers customer service with respect, flexibility, knowledge, confidence, professionalism, pleasant attitude, patience, and helpfulness.
• Ensures all responses are timely, professional, caring, and respectful in accordance with Customer Service Performance expectations.
• Maintains established departmental policies and procedures, objectives, quality assurance program, safety, environmental, and infection control standards.
• Assesses gaps in policies and procedures and creates necessary policies and procedures to fulfill these gaps.
• Understands and adheres to the Medical Center’s Code of Conduct.
• Familiar with the Medical Center’s Mission, Vision, and Values Statements.
• Performs other duties as assigned to support the overall objectives of the department and organization.

Requirements

• Two to three years scheduling experience.
• Working knowledge of medical terminology.
• Proficiency in insurance verification and collection.
• Ability to plan and utilize time management skills.
• Computer literate.
• Good organizational skills.
• Good oral and written communication skills.
• Good interpersonal skills.
• Speaks, reads, and writes English to the extent required by the position.

Qualifications

High School diploma or equivalent required.

Pay

$19 to $22 per hour.

Benefits

• Comprehensive benefits package, including competitive medical, dental, and vision plans.
• Generous time off policy that includes ample vacation days, personal time, sick leave, and nine paid holidays.
• Robust tuition reimbursement and continuing education programs to support ongoing development.