Patient Access Rep-Flex

Job Duties

• Checks patients in for appointments and verifies demographics.
• Maintains accurate records and monitors patient wait times.
• Reads and interprets insurance responses and assigns insurance tiers.
• Ensures patients receive necessary disclosure and privacy information.
• Communicates financial obligations to patients and collects fees.
• Completes necessary regulatory forms and communicates appointment details.
• Schedules follow-up appointments and ancillary services.
• Processes multi-channel messages related to patient and physician requests.
• Notifies patients of anticipated financial responsibility and collects accordingly.
• Performs cash postings according to department guidelines.
• Maintains confidentiality and complies with HIPAA guidelines.
• Independently works through work queues to resolve accounts promptly.
• Maintains productivity and quality performance standards.
• Accurately maintains and releases medical records.
• Assists with referrals and pre-certifications during encounters.
• Utilizes and manages patient recall and reschedule lists.

Requirements

• Minimum of 1 year of related work experience.
• High School Diploma or equivalent (GED).

Qualifications

• Clerical I certification.
• Knowledge of office politics and confidentiality.
• Effective communication and customer service skills.

About Geisinger

Founded more than 100 years ago, Geisinger now includes ten hospital campuses, a 550,000-member health plan, two research centers, and the Geisinger Commonwealth School of Medicine. With nearly 24,000 employees and over 1,700 employed physicians, Geisinger boosts local economies by billions annually. Learn more at geisinger.org.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Our Vision & Values

We strive to treat everyone as we would like to be treated ourselves. We aim to excel, learn, innovate, and ensure safety in everything we do.

Our Benefits

We offer healthcare benefits for full-time and part-time positions from day one, including vision, dental, and prescription coverage.