Patient Access Rep

Location: Indianapolis, IN – St. Vincent, Care Coordination Command Center

About the role

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care, and connection. We empower our 97,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you’ll find an inclusive and supportive environment where your contributions truly matter.

Responsibilities

• Communicate with patients, participants, and staff to accurately schedule patients for prescribed procedures.
• Perform clerical and reception duties associated with patient registration.
• Gather necessary demographic, insurance, and clinical information from patients and enter it into the appropriate database.
• Seek appropriate resources to resolve issues about the type, date, or location of prescribed procedures.
• Schedule patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources; coordinate and communicate schedules.
• Assist with coordination of activities related to insurance pre-certification/authorization.
• Provide counseling to patients, participants, or their representatives regarding pre-service requirements and instructions.

Requirements

• High School diploma or equivalency, OR 1 year of applicable cumulative job-specific experience.
• Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Benefits

• Comprehensive health coverage: medical, dental, vision, prescription coverage, and HSA/FSA options.
• Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance.
• Time to recharge: paid time off (PTO) and holidays.
• Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development, and online learning.
• Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care, and stress management resources.
• Family support: parental leave, adoption assistance, and family benefits.
• Other benefits: optional legal and pet insurance, transportation savings, and more.

Schedule

Part Time Days