Patient Access Rep 1

About the role

This position is part-time and requires 24 hours per week, working weekends and holidays. The schedule runs from 3:00 PM to 11:30 PM.

Major Responsibilities

• Creates the initial electronic health record.
• Prevents creation of duplicate medical records.
• Fulfills compliance with accrediting bodies' mandates.
• Checks in and registers patients.
• Verifies and collects patient information.
• Maintains confidentiality of patient information.
• Communicates with patients about insurance coverage and financial responsibilities.
• Schedules and coordinates patient appointments.
• Provides patient information and assistance.
• Maintains and monitors electronic health record work queues.
• Demonstrates exceptional customer service.

Knowledge, Skills & Abilities

• Advocate Health purpose, values, and behaviors.
• Independent work, setting and meeting deadlines, multitasking, prioritizing work.
• Attention to detail and accuracy.
• Excellent customer service skills.
• Independent thinking and problem-solving skills.
• Effective written and verbal communication.
• Technical proficiency with insurance verification/eligibility tools, EPIC electronic medical record, patient liability estimation tools, email, Microsoft Office, internet browser, and phone technology.
• Understanding of basic medical and insurance terms and abbreviations.
• HIPAA compliance and knowledge of applicable state and federal rules/regulations.
• Confidentiality of information.
• General understanding of health insurance types.
• Knowledge and ability to explain Medicare/HIPAA/EMTALA rules and regulations.
• Organizational skills.
• Resourcefulness and ability to assist other staff.

Physical Requirements and Working Conditions

• Exposure to weather and road conditions.
• Responds quickly to patient medical status and emergencies.
• CPR certification may be required based on service location.
• Notary training/licensure may be required as appropriate for service line and/or facility.
• Operates all necessary equipment.
• Significant patient and public contact.
• May be exposed to ill or contagious patients.
• Must be able to transition between sitting and standing frequently.
• Standing and sitting for extended periods.
• Occasionally lifting up to 20 lbs.
• Frequently lifting up to 10 lbs.
• Pushing/pulling up to 50 lbs. with assistance.

Preferred Job Requirements

• Experience with insurance verification/eligibility tools, EPIC electronic medical record, patient liability estimation tools, electronic email, Microsoft Office, Internet, and phone technology.