Patient Access Registrar, Medical Center East, Part Time, 2:00p-10:30p

Job Description

The Patient Access Registrar at UofL Health presents a pleasant, helpful, and courteous manner to patients, physicians, visitors, co-workers, and all other internal and external customers of the hospital. This position interviews patients professionally and gathers all necessary personal, medical, and financial information for admissions and billing purposes.

• Interviews patients in a courteous, empathetic, and professional manner
• Obtains and enters complete and accurate patient demographic, guarantor, and insurance information
• Reviews patient insurance information and assigns appropriate insurance payor plan codes including policy, group and authorization numbers to ensure proper billing
• Sets up appropriate patient types and beds according to the type of registration (ER, Inpatient Admits, Observations, Outpatient Surgery (ODSU), Lab, Radiology, T-accounts, etc.)
• Works with physicians and nurses to ensure accurate patient placement
• Corrects all changes to accounts prior to billing (inpatient to observation, observation to inpatient, inpatient to ODSU, etc.)
• Maintains awareness of individual patient needs and wait times for registration
• Maintains an efficient and effective patient flow
• Ensures the ordering, attending, referring and primary care physicians are documented in the hospital computer system (SMS) correctly when registering patients
• Monitors waiting and treatment areas for patients that have not been registered

Essential Functions

• Complies with all department and hospital policies and procedures
• Works collaboratively and supports efforts of team members
• Attends and participates in department and hospital meetings, in-services, and quality improvement teams
• Projects a positive personal and professional image of the Patient Access Representative, department, and hospital at all times, under all circumstances
• Maintains a clean and orderly work area
• Performs other duties as assigned

Additional Job Description

• Knowledge, Skills, and Abilities: Must be dependable, professional, and a team player; must have critical thinking skills, solid oral and written communication skills, and the ability to multi-task and be flexible with job demands; must be energetic, motivated, and able to connect well with people; must have adequate conversational English; must have the ability to learn and use the electronic documentation system appropriately; must have the capacity to learn other relevant systems and databases, as needed; must have PC literacy and be able to type 30 wpm with a 95% accuracy
• Reasoning Ability: Ability to work well with ambiguity and continuous changes; ability to assist others in developing problem solving/reasoning skills
• Additional Responsibilities: Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times; maintains confidentiality and protects sensitive data at all times; adheres to organizational and department specific safety standards and guidelines; seeks new and better ways to meet the needs of those we serve; uses our resources wisely; understands how each of our roles contributes to the success of UofL Health

Job Requirements

• Education: High School Diploma or GED/Equivalent (required)
• Experience: At least one year of registration experience (preferred)