Patient Access Associate (ED Registrar) - Part Time (morning hours)

Job Summary

The Patient Access Associate is responsible for registering patients into the computer system, collecting, verifying and entering patient's required demographic and insurance information, processing co-pays or time of service payments, and providing excellent customer service.

Day-to-Day Responsibilities

• Greeting patients with a positive and professional attitude and initiating the registration process
• Properly entering the required fields within the ADT system to ensure patient safety and creates visits appropriately in the ADT system
• Performing follow-ups on assigned third party accounts for all in-house admissions and select outpatients (e.g. PAT, Radiation and Oncology)
• Completing tasks such as verifying eligibility, obtaining benefits, ensuring pre-certification and/or authorization/referral requirements have been completed
• Demonstrating flexibility and adaptability to fast-paced, changing work environments
• Demonstrating and appropriately documenting out-of-pocket responsibility for services as related to insurance contracts or PCHS Fee Schedules
• Collecting time of service and point of service payments according to policy
• Referring patients to Financial Counselor for assistance, when necessary
• Utilizing the Workstation on Wheels (WOW) when assigned to bedside registration (ED and Surgical Areas)

Qualifications

• H.S. Diploma/GED
• Strong customer service skills
• 6 months experience with checking in patients (in a physician's office or hospital setting) and the ability to type 40 words per minute
• Preferred: Two years of medical experience, with previous hospital or physician office registration/insurance verification experience
• EPIC experience
• Flexibility in hours - you will have a permanent shift, but flexibility is preferred when needed to help cover other shifts

Pay & Benefits

Salary Range: $17.75 - $28.33/Hourly

As part of their job offer, successful candidates are provided a specific rate, taking into consideration various factors including experience and education. Click here for information on UPHS’s Benefits.