Patient Access Registrar, ED, UofL Hospital, 10:30p - 7:00a

Job Description

The Patient Access Registrar at UofL Health presents a pleasant, helpful, and courteous manner to patients, physicians, visitors, co-workers, and all other internal and external customers of the hospital. The registrar interviews patients in a professional manner and obtains all personal, medical, and financial information necessary for admissions and billing. Properly bills services rendered.

• Interviews patients in a courteous, empathetic, and professional manner.
• Obtains and enters complete and accurate patient demographic, guarantor, and insurance information.
• Reviews patient insurance information and assigns appropriate insurance payor plan codes including policy, group and authorization numbers to ensure proper billing.
• Sets up appropriate patient types and beds according to the type of registration (ER, Inpatient Admits, Observations, Outpatient Surgery (ODSU), Lab, Radiology, T-accounts, etc.).
• Works with physicians and nurses to ensure accurate patient placement. Corrects all changes to accounts prior to billing (inpatient to observation, observation to inpatient, inpatient to ODSU, etc.).
• Ensures that the ordering, attending, referring and primary care physicians are documented in the hospital computer system (SMS) correctly when registering patients.
• Maintains awareness of individual patient needs and wait times for registration.
• Makes sure the waiting and treatment areas are monitored for patients who have not been registered.

Essential Functions

• Complies with all department and hospital policies and procedures.
• Maintains an efficient and effective patient flow.
• Complies with local, state, and federal rules and regulations, and the requirements of accrediting bodies.
• Performs other duties as assigned such as representing the group to management internally & externally as needed; responding to management inquiries and requests, etc.
• Attends and participates in department and hospital meetings, in-services, and quality improvement teams.
• Projects a positive personal and professional image of the Patient Access Representative, department, and hospital at all times, under all circumstances.
• Maintains a clean and orderly work area.
• Maintains compliance with all company policies, procedures and standards of conduct.
• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times.

Additional Job Description

• Knowledge, Skills, and Abilities critical to this role: Must be dependable, professional and a team player. Critical thinking skills. Solid oral and written communication skills. Ability to multi-task and be flexible with job demands. Energetic, motivated individual that connects well with people.
• Language Ability: Adequate conversational English is required in order that the individual be able to take direction from management, understand how to complete job tasks, communicate adequately with patients and co-workers as necessary, understand and follow safety guidelines, and organizational policies. Reasoning Ability: Ability to work well with ambiguity and continuous changes. Ability to assist others in developing problem solving/reasoning skills. Computer Skills: Must have the ability to learn and use the electronic documentation system appropriately. Must have the capacity to learn other relevant systems and databases, as needed. PC literacy, must be able to type 30 wpm with a 95% accuracy.

Job Requirements

• Education: High School Diploma or GED/Equivalent (required)
• Experience: At least one year of registration experience (preferred)