Patient Access Registrar, Medical Center East, 6:30a-3p

Address: 3920 Dutchman Lane, Louisville, KY 40207

About the role

The Patient Access Registrar presents a pleasing, helpful, and courteous manner to patients, physicians, visitors, co-workers, and all other internal and external customers of the hospital. The registrar interviews patients in a professional manner and obtains all personal, medical, and financial information necessary for admissions and billing properly for services rendered. Obtains accurate insurance information and signatures when applicable, explains payment options, and refers to Patient Financial Counselor if necessary.

Responsibilities

• Receives and interviews patients in a courteous, empathetic, and professional manner
• Obtains and enters complete and accurate patient demographic, guarantor, and insurance information
• Assures completion of forms for signatures, authorization, and consents
• Reviews patient insurance information and assigns appropriate insurance payor plan codes including policy, group, and authorization numbers to ensure proper billing
• Assigns appropriate patient types and beds according to the type of registration (ER, Inpatient Admits, Observations, Outpatient Surgery (ODSU), Lab, Radiology, T-accounts, etc.)
• Works with physicians and nurses to ensure accurate patient placement
• Corrects all changes to accounts prior to billing (inpatient to observation, observation to inpatient, inpatient to ODSU, etc.)
• Ensures that the ordering, attending, referring, and primary care physicians are documented in the hospital computer system (SMS) correctly when registering patients
• Maintains awareness of individual patient needs and wait times for registration; monitors waiting and treatment areas for patients that have not been registered
• Complies with all department and hospital policies and procedures
• Maintains an efficient and effective patient flow
• Complies with local, state, and federal rules and regulations, and the requirements of accrediting bodies
• Performs other duties as assigned, such as representing the group to management internally and externally, responding to management inquiries and requests, etc.
• Attends and participates in department and hospital meetings, in-services, and quality improvement teams
• Contributes to the accomplishment of department and hospital objectives
• Projects a positive personal and professional image of the Patient Access Representative, department, and hospital at all times, under all circumstances
• Maintains a clean and orderly work area
• Maintains compliance with all company policies, procedures, and standards of conduct
• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times

Requirements

• High School Diploma or GED/Equivalent (required)
• At least one year of registration experience (preferred)

Skills

• Must be dependable, professional, and a team player
• Critical thinking skills
• Solid oral and written communication skills
• Ability to multi-task and be flexible with job demands
• Energetic, motivated individual that connects well with people
• Adequate conversational English to take direction, communicate with patients and co-workers, and follow safety guidelines and organizational policies
• Ability to work well with ambiguity and continuous changes
• Ability to assist others in developing problem-solving/reasoning skills
• Must have the ability to learn and use the electronic documentation system appropriately
• Must have the capacity to learn other relevant systems and databases, as needed
• PC literacy; must be able to type 30 wpm with a 95% accuracy (required)

Additional Responsibilities

• Demonstrates a commitment to service, organization values, and professionalism through appropriate conduct and demeanor at all times
• Maintains confidentiality and protects sensitive data at all times
• Adheres to organizational and department-specific safety standards and guidelines
• Works collaboratively and supports efforts of team members
• Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff, and the broader health care community

Core Expectations

At UofL Health, we expect all our employees to live the values of honesty, integrity, and compassion and demonstrate these values in their interactions with others and as they deliver excellent patient care by:

• Honoring and caring for the dignity of all persons in mind, body, and spirit
• Ensuring the highest quality of care for those we serve
• Working together as a team to achieve our goals
• Improving continuously by listening, and asking for and responding to feedback
• Seeking new and better ways to meet the needs of those we serve
• Using our resources wisely
• Understanding how each of our roles contributes to the success of UofL Health