Patient Registrar Mon. - Thurs. 8A-6:30P

Essential Job Responsibilities

• Ensures a welcoming, safe and healing environment for each patient and family during the admissions process.
• Delivers excellent customer service.
• Deescalates individuals in crisis in a calm and supportive manner, works in stressful situations, and allies with people in crisis.
• Explains HIPAA rights and obtains patient acknowledgment of the HIPAA notification form.
• Copies patient's insurance cards and photo identification, obtains release to communicate with third-party payers, and files insurance.
• Explain admission consent to treat forms and collect required signatures, and obtain and explain release for personal property search.
• Obtains and explains release for families, referral sources, clinicians, and other related persons in compliance with 42 CFR.
• Reviews demographic and insurance information with patients to ensure accuracy, audits electronic medical record demographic information to ensure loaded correctly, and distributes demographic, insurance, and release information to internal customers.
• Generates accounts in patient billing software, manages daily residential census in patient billing software, and recommends ways to improve the quality and delivery of services.
• Maintains confidentiality of company and patient information and maintains cleanliness of work areas and patient waiting areas.
• Reacts productively to change.
• Performs other duties as assigned.

Requirements

• A high school diploma or GED is preferred.
• CPRS certification is preferred but not required.
• Intermediate computer skills including Microsoft (Outlook, Work, and Excel) are required.
• The ability to problem-solve, analyze, and interpret information is necessary.
• The ability to adapt to changing circumstances and patient needs in a fast-paced environment is essential.
• The ability to be open and culturally sensitive to a wide variety of patients' experiences is required.
• Excellent written and oral communication skills with the ability to effectively speak, read, and write in English are necessary.
• The ability to interact with co-workers in a collaborative and courteous manner while providing guidance, instruction, and training is required.
• If recovering, one year of verifiable abstinence is required with two years preferred; active participation in a twelve-step program is preferred.