Patient Access Registrar, Medical Center Southwest, 7:30a-4:00p

Job Description

The Patient Access Registrar at UofL Health presents a pleasant, helpful, and courteous manner to patients, physicians, visitors, co-workers, and all other internal and external customers of the hospital. This position interviews patients professionally and gathers all necessary personal, medical, and financial information for admissions and billing purposes.

• Interviews patients in a courteous, empathetic, and professional manner
• Obtains and enters complete and accurate patient demographic, guarantor, and insurance information
• Reviews patient insurance information and assigns appropriate insurance payor plan codes including policy, group and authorization numbers to ensure proper billing
• Sets up appropriate patient types and beds according to the type of registration (ER, Inpatient Admits, Observations, Outpatient Surgery (ODSU), Lab, Radiology, T-accounts, etc.)
• Works with physicians and nurses to ensure accurate patient placement
• Corrects all changes to accounts prior to billing (inpatient to observation, observation to inpatient, inpatient to ODSU, etc.)
• Maintains awareness of individual patient needs and wait times for registration
• Maintains an efficient and effective patient flow
• Monitors waiting and treatment areas for patients that have not been registered

Essential Functions

• Complies with all department and hospital policies and procedures
• Ensures an efficient and effective patient flow
• Complies with local, state, and federal rules and regulations, and the requirements of accrediting bodies
• Performs other duties as assigned such as representing the group to management internally & externally as needed; responding to management inquiries and requests, etc.
• Attends and participates in department and hospital meetings, in-services, and quality improvement teams
• Projects a positive personal and professional image of the Patient Access Representative, department, and hospital at all times, under all circumstances
• Maintains a clean and orderly work area
• Maintains compliance with all company policies, procedures and standards of conduct
• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
• Performs other duties as assigned

Job Requirements

• High School Diploma or GED/Equivalent (required)
• At least one year of registration experience (preferred)

Job Competency

• Dependable, professional, and a team player
• Critical thinking skills
• Solid oral and written communication skills
• Ability to multi-task and be flexible with job demands
• Energetic, motivated individual that connects well with people

Additional Job Description

• Adequate conversational English is required
• Must have the ability to learn and use the electronic documentation system appropriately
• Must have the capacity to learn other relevant systems and databases, as needed
• PC literacy, must be able to type 30 wpm with a 95% accuracy (required)

Additional Responsibilities

• Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times
• Maintains confidentiality and protects sensitive data at all times
• Adheres to organizational and department specific safety standards and guidelines
• Works collaboratively and supports efforts of team members
• Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community

UofL Health Core Expectation

• Lives the values of honesty, integrity and compassion and demonstrates these values in their interactions with others and as they deliver excellent patient care by:
• Honoring and caring for the dignity of all persons in mind, body, and spirit
• Ensuring the highest quality of care for those we serve
• Working together as a team to achieve our goals
• Improving continuously by listening, and asking for and responding to feedback
• Seking new and better ways to meet the needs of those we serve
• Using our resources wisely
• Understanding how each of our roles contributes to the success of UofL Health