Patient Access Liaison (temporary) 9:30am-6:00pm hybrid

Position Summary

Key Responsibilities

• Provides centralized scheduling services for a BCH Specialty Department Contact center.
• Performs tasks to meet patient access, scheduling, and patient satisfaction goals.
• Interacts with patients and families via telephone to provide information in response to inquiries.
• Identify caller’s needs, clarifies information, and provides centralized registration and scheduling for service options of primary care and specialty care.
• Registers patients by collecting patient and insurance information.
• Gathers pertinent information for prescription and refill requests.
• Receives routine complaints and issues during telephone calls.
• Replies with the appropriate predetermined response.
• Elevates non-routine issues to supervisor for further action.
• Attends and participates in team meetings as required.
• Contributes by making suggestions for process improvements.

Minimum Qualifications

• Education: High School Diploma / GED
• Work Experience Required: 1 year of related experience, i.e., customer service experience, preferably in a call center environment or healthcare setting
• PREFERRED: Scheduling experience in a healthcare setting

Benefits

• Comprehensive benefits package including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes.

Pay

Boston Children’s reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors.