Patient Access Liaison (PAL)-Houston

About the role

The Patient Access Liaison (PAL) is a regional, field-based position that provides clinical disease state education and product education to patients and their families for our rare disease portfolio of products, oftentimes in the patient’s home. This patient facing individual will work closely with patients, families, physicians and other office staff to prevent and address barriers to access and help insure optimal understanding for Catalyst’s medicines.

Responsibilities

• Educate patients and or their families on their disease and Catalyst’s FDA approved medication for their disease
• Provide education to patients and or their families on reimbursement and insurance protocols that affect their ability to access therapy
• Cook up communication among key stakeholders to ensure patients have the clinical support required to transition successfully to therapy
• Advise patients and their families about access and affordability programs that may be available to them
• Support advocacy for patients and provide educational resources and opportunities for patients
• Interact with our HUB partners at Catalyst Pathways to ensure seamless communication with and to the patients and their families

Requirements

• Regularly work extended hours including attendance at business events on evenings and weekends
• Experience in the Pharma/Biotech industry in required
• Prior experience as a Field Reimbursement Manager
• Prior experience in the Patient Services Department strongly preferred
• Ability to work in a team environment that ultimately benefits the patients
• Ability to work independently with patients for educational purposes and support
• A high degree of emotional intelligence coupled with empathy and listening skills
• Willingness to travel up to 70% of the time depending on the territory

Qualifications

• Bachelor’s degree
• 5+ years in the Pharma/Biotech industry
• Experience in rare disease access or reimbursement, managed care or public payer reimbursement, specialty pharmacy, billing and coding, patient advocacy, and bilingual fluency in English and Spanish

Skills

• Strong compliance mindset
• Emotional intelligence
• Empathy
• Listening skills

Benefits

Comprehensive benefits including health, dental, and vision insurance, generous paid time off, a retirement savings plan with Company Match, and more. Further details about our benefits package can be found here: here.

Pay

The base salary for this position will range from $181,000 to $200,000. Candidate experience, professional licensing, and geographic location will be taken into consideration.

Schedule

Employment is contingent upon successful completion of all required screening and verification processes, including for authority to work in the United States.