Patient Access Liaison (PAL)- Mid-Atlantic

About the role

The Patient Access Liaison (PAL) is a regional, field-based position that provides clinical disease state education and product education to patients and their families for Catalyst's rare disease portfolio of products. This individual works closely with patients, families, physicians, and other office staff to prevent and address barriers to access and ensure optimal understanding for Catalyst's medicines.

Responsibilities

• Educate patients and/or their families on their disease and Catalyst's FDA-approved medication for their disease
• Provide education to patients and/or their families on reimbursement and insurance protocols that affect their ability to access therapy
• Cook up communication among key stakeholders to ensure patients have the clinical support required to transition successfully to therapy
• Advise patients and their families about access and affordability programs that may be available to them
• Work cross-functionally with other commercial personnel to resolve access issues for patients
• Support advocacy for patients and provide educational resources and opportunities for patients
• Interact with HUB partners at Catalyst Pathways to ensure seamless communication with and to the patients and their families

Requirements

• Bachelor’s degree and 5+ years in the Pharma/Biotech industry
• Prior experience as a Field Reimbursement Manager
• High comfort level working directly with patients and their families as their main point of contact for access and education
• Ability to work independently with patients for educational purposes and support
• Ability to work in a team environment that ultimately benefits the patients
• Highly recommended Bilingual-fluent in English and Spanish
• Willingness to travel up to 70% of the time depending on the territory
• Prefer applicants to live near a commercial airline HUB

Qualifications

• Experience in the Patient Services Department strongly preferred
• Ability to work in a team environment that ultimately benefits the patients
• Ability to work independently with patients for educational purposes and support
• High comfort level working directly with patients and their families as their main point of contact for access and education
• Can lead external customers including physicians, nurses and others to assist in achieving access for patients
• Ability to independently identify access solutions and determine the appropriate plan for resolution
• Work cross-functionally with an external HUB to solve patient issues
• Technical Experience in at least two of the following areas: Rare Disease access or reimbursement, Managed Care or public payer reimbursement, Nursing, Specialty Pharmacy, Billing and coding, Patient Advocacy

Skills

• High ethical standards and a strong compliance mindset
• Emotional intelligence and empathy

Benefits

Catalyst offers competitive wages and comprehensive benefits including health, dental, and vision insurance, generous paid time off, a retirement savings plan with Company Match, and more. Further details about our benefits package can be found here: here.

Pay

The base salary for this position will range from $181,000 to $200,000. Candidate experience, professional licensing, and geographic location will be taken into consideration.

Schedule

This is a remote position covering the Mid-Atlantic geography. Potential candidates should reside in the areas of Baltimore MD, Washington DC, or Fairfax VA.