Patient Access Liaison (PAL)-Houston

About the role

The Patient Access Liaison (PAL) is a regional, field-based position that provides clinical disease state education and product education to patients and their families for Catalyst's rare disease portfolio of products, often in the patient's home. This individual works closely with patients, families, physicians, and other office staff to prevent and address barriers to access and ensure optimal understanding of Catalyst's medicines.

Responsibilities

- Educate patients and/or their families on their disease and Catalyst's FDA-approved medication for their disease. - Provide education to patients and/or their families on reimbursement and insurance protocols affecting their ability to access therapy. - Coordinate communication among key stakeholders to ensure patients have the clinical support required to transition successfully to therapy. - Advise patients and their families about access and affordability programs that may be available to them. - Work cross-functionally with other commercial personnel to resolve access issues for patients. - Provide expertise to healthcare providers on health plan policies and procedures, including guidelines and timelines for Prior Approvals (when appropriate) and Appeals. - Work cross-functionally with Care Coordinators and Reimbursement Specialists at Catalyst Pathways to address any outstanding issues the patient and/or family might have and escalate issues when appropriate. - Conduct Connect Calls to discuss open cases (de-identified) in Catalyst Pathways with sales and market access to address any issues that are actionable and delegate as appropriate. - Respect and protect the PHI that is available to the PAL in their work with patients. - Attend regional and national meetings and come prepared to contribute and participate. - Document appropriately and accurately all interactions with patients and other stakeholders in the Patient Portal. - Become an expert on recognizing and reporting adverse events and product complaints, along with documenting those interactions. - Maintain ongoing contact with patients and their families to address unmet needs and offer compliant solutions when appropriate. - Understand and participate in Patient Services Programs developed by agency partners. - Ability to regularly work extended hours including attendance at business events on evenings and weekends.

Requirements

- Bachelor’s degree and 5+ years in the Pharma/Biotech industry. - Prior experience as a Field Reimbursement Manager. - Experience in the Patient Services Department is strongly preferred. - Ability to work in a team environment that ultimately benefits the patients. - Ability to work independently with patients for educational purposes and support. - High comfort level working directly with patients and their families as their main point of contact for access and education. - Can lead external customers including physicians, nurses, and others to assist in achieving access for patients. - Ability to independently identify access solutions and determine the appropriate plan for resolution. - Work cross-functionally with an external HUB to solve patient issues. - Ethics above reproach and a strong compliance mindset. - Must have a high degree of emotional intelligence coupled with empathy and listening skills. - Technical experience in at least two of the following areas: Rare Disease access or reimbursement, Managed Care or public payer reimbursement, Nursing, Specialty Pharmacy, Billing and coding, Patient Advocacy. - Highly recommended bilingual fluency in English and Spanish. - Willingness to travel up to 70% of the time depending on the territory. - Prefer applicants to live near a commercial airline hub.

Qualifications

- Bachelor’s degree and 5+ years in the Pharma/Biotech industry. - Prior experience as a Field Reimbursement Manager. - Experience in the Patient Services Department. - Ability to work in a team environment. - Ability to work independently with patients. - High comfort level working directly with patients and their families. - Strong communication and problem-solving skills. - Ability to work cross-functionally. - Ethical and compliance-focused mindset. - Emotional intelligence and empathy. - Technical proficiency in relevant areas.

Skills

- Excellent communication and interpersonal skills. - Strong organizational and time management skills. - Ability to work independently and as part of a team. - Proficiency in relevant technical areas. - Bilingual fluency in English and Spanish (highly recommended). - Ability to travel up to 70% of the time.

Benefits

Catalyst Pharmaceuticals offers competitive wages and comprehensive benefits, including health, dental, and vision insurance, generous paid time off, a retirement savings plan with Company Match, and more. Further details about our benefits package can be found [here](https://www.linkedin.com/company/catalystforrare/life/life-at-catalyst/?viewAsMember=true).