Patient Access Liaison (PAL) – National

Responsibilities

• Member of the Viridian Patient Services Team and integral part of product launch plans
• Serve as the primary point of contact for patients and caregivers for supplemental education and questions related to medication access and administration of Viridian
• Coordinate treatment with physicians, infusions centers, pharmacies and payers to prioritize the needs, experiences, and well-being of patients and document details in CRM
• Create and maintain relationships with patients and caregivers by creating a communication plan tailored to the needs of the patient and their care team
• Provide information on insurance coverage and the process for obtaining therapy
• Collaborate effectively across a matrix organization to align priorities, share insights, communicate seamlessly and resolve issues
• Monitor KPIs to ensure optimal performance within the assigned region
• Execute training of ViridianCares with internal and external employees where appropriate
• Foster a culture of compliance, collaboration, patient-centricity, and accountability

Qualifications

• Fluent in Spanish
• 5+ years of experience in biotech/pharmaceuticals, preferably in Patient Services as a patient-facing contributor
• Bachelor’s degree required
• Proven success as a field-based team member (e.g., FRM, PAL, Market Access)
• Strong understanding of payer dynamics, specialty pharmacy, HUB models, and overcoming access challenges
• Expertise in rare disease or specialty therapeutics is a plus
• Strong business acumen, communication, and analytical skills
• Demonstrated strong written and verbal communication skills
• Proven mindset of proactive continuous improvement
• Efficient independent worker with ability to focus and drive for results
• Strong attention to detail
• Able to work in a fast-paced environment and to handle multiple tasks
• Strong commitment to ethical standards
• Proficient with Microsoft Office suite (i.e., Word, PowerPoint, Excel, Outlook, SharePoint, etc.)
• Able to travel up to [50%]

Benefits

• Competitive pay and stock options for all employees
• Medical, dental, and vision coverage with 100% of premiums paid by Viridian for employees and their eligible dependents
• Fertility and mental health programs
• Short- and long-term disability coverage
• Life, Travel and AD&D
• 401(k) Company Match with immediate company vest
• Employee Stock Purchase plan
• Generous vacation plan and paid company holiday shutdowns
• Variety of mental, financial, and proactive physical health programs covered by Viridian

Pay & Schedule

The salary range for this position is commensurate with experience.

Benefits

• Medical, dental, and vision coverage with 100% of premiums paid by Viridian for employees and their eligible dependents
• Fertility and mental health programs
• Short- and long-term disability coverage
• Life, Travel and AD&D
• 401(k) Company Match with immediate company vest
• Employee Stock Purchase plan
• Generous vacation plan and paid company holiday shutdowns
• Variety of mental, financial, and proactive physical health programs covered by Viridian