Patient Access Liaison (PAL)-Garden State

About the role

The Patient Access Liaison (PAL) is a regional, field-based position that provides clinical disease state education and product education to patients and their families for Catalyst's rare disease portfolio of products. This individual works closely with patients, families, physicians, and other office staff to prevent and address barriers to access and ensure optimal understanding for Catalyst's medicines.

Responsibilities

• Educate patients and/or their families on their disease and Catalyst's FDA-approved medication for their disease
• Provide education to patients and/or their families on reimbursement and insurance protocols that affect their ability to access therapy
• Cook up communication among key stakeholders to ensure patients have the clinical support required to transition successfully to therapy
• Advise patients and their families about access and affordability programs that may be available to them
• Work cross-functionally with other commercial personnel to resolve access issues for patients
• Provide expertise to HCPs on health plan policies and procedures, including guidelines and timelines for Prior Approvals (when appropriate) and Appeals
• Work cross-functionally with Care Coordinators and Reimbursement Specialists at Catalyst Pathways to address any outstanding issues the patient and/or family might have and escalate issues when appropriate
• Conduct Connect Calls to discuss open cases (de-identified) in Catalyst Pathways with sales and market access to address any issues that are actionable and delegate as appropriate
• Respect and protect the PHI that is available to the PAL in their work with patients
• Attend regional and national meetings and come prepared to contribute and participate
• Document appropriately and accurately all interactions with patients and other stakeholders in the Patient Portal
• Become an expert on recognizing and reporting AEs and product complaints, along with documenting those interactions
• Maintain ongoing contact with patients and their families to address unmet needs and offer compliant solutions so that patients may adhere to therapy when appropriate
• Understand and participate in Patient Services Programs developed by agency partners
• Able to regularly work extended hours including attendance at business events on evenings and weekends

Requirements

• Bachelor’s degree and 5+ years in the Pharma/Biotech industry
• Prior experience as a Field Reimbursement Manager
• Experience in the Patient Services Department strongly preferred
• Ability to work in a team environment that ultimately benefits the patients
• Ability to work independently with patients for educational purposes and support
• High comfort level working directly with patients and their families as their main point of contact for access and education
• Can lead external customers including physicians, nurses, and others to assist in achieving access for patients
• Able to independently identify access solutions and determine the appropriate plan for resolution
• Work cross-functionally with an external HUB to solve patient issues
• Ethics above reproach and a strong compliance mindset
• Must have a high degree of emotional intelligence coupled with empathy and listening skills
• Technical Experience in at least two of the following areas: Rare Disease access or reimbursement, Managed Care or public payer reimbursement, Nursing, Specialty Pharmacy, Billing and coding, Patient Advocacy
• Highly recommended Bilingual-fluent in English and Spanish
• Willingness to travel up to 70% of the time depending on the territory
• Prefer applicants to live near a commercial airline HUB

Qualifications

• Must have a high degree of emotional intelligence coupled with empathy and listening skills
• Must have a high comfort level working directly with patients and their families as their main point of contact for access and education
• Must have the ability to work independently with patients for educational purposes and support
• Must have the ability to work in a team environment that ultimately benefits the patients
• Must have the ability to work cross-functionally with an external HUB to solve patient issues
• Must have the ability to work cross-functionally with other commercial personnel to resolve access issues for patients
• Must have the ability to work independently to identify access solutions and determine the appropriate plan for resolution
• Must have the ability to provide expertise to HCPs on health plan policies and procedures, including guidelines and timelines for Prior Approvals (when appropriate) and Appeals
• Must have the ability to conduct Connect Calls to discuss open cases (de-identified) in Catalyst Pathways with sales and market access to address any issues that are actionable and delegate as appropriate
• Must have the ability to attend regional and national meetings and come prepared to contribute and participate
• Must have the ability to document appropriately and accurately all interactions with patients and other stakeholders in the Patient Portal
• Must have the ability to become an expert on recognizing and reporting AEs and product complaints, along with documenting those interactions
• Must have the ability to maintain ongoing contact with patients and their families to address unmet needs and offer compliant solutions so that patients may adhere to therapy when appropriate
• Must have the ability to understand and participate in Patient Services Programs developed by agency partners
• Must have the ability to work cross-functionally with Care Coordinators and Reimbursement Specialists at Catalyst Pathways to address any outstanding issues the patient and/or family might have and escalate issues when appropriate
• Must have the ability to work independently to identify access solutions and determine the appropriate plan for resolution
• Must have the ability to work cross-functionally with an external HUB to solve patient issues
• Must have the ability to work cross-functionally with other commercial personnel to resolve access issues for patients
• Must have the ability to work independently to identify access solutions and determine the appropriate plan for resolution
• Must have the ability to work cross-functionally with Care Coordinators and Reimbursement Specialists at Catalyst Pathways to address any outstanding issues the patient and/or family might have and escalate issues when appropriate
• Must have the ability to work independently to identify access solutions and determine the appropriate plan for resolution
• Must have the ability to work cross-functionally with an external HUB to solve patient issues
• Must have the ability to work cross-functionally with other commercial personnel to resolve access issues for patients
• Must have the ability to work independently to identify access solutions and determine the appropriate plan for resolution
• Must have the ability to work cross-functionally with Care Coordinators and Reimbursement Specialists at Catalyst Pathways to address any outstanding issues the patient and/or family might have and escalate issues when appropriate
• Must have the ability to work independently to identify access solutions and determine the appropriate plan for resolution
• Must have the ability to work cross-functionally with an external HUB to solve patient issues
• Must have the ability to work cross-functionally with other commercial personnel to resolve access issues for patients
• Must have the ability to work independently to identify access solutions and determine the appropriate plan for resolution
• Must have the ability to work cross-functionally with Care Coordinators and Reimbursement Specialists at Catalyst Pathways to address any outstanding issues the patient and/or family might have and escalate issues when appropriate
• Must have the ability to work independently to identify access solutions and determine the appropriate plan for resolution
• Must have the ability to work cross-functionally with an external HUB to solve patient issues
• Must have the ability to work cross-functionally with other commercial personnel to resolve access issues for patients
• Must have the ability to work independently to identify access solutions and determine the appropriate plan for resolution
• Must have the ability to work cross-functionally with Care Coordinators and Reimbursement Specialists at Catalyst Pathways to address any outstanding issues the patient and/or family might have and escalate issues when appropriate
• Must have the ability to work independently to identify access solutions and determine the appropriate plan for resolution
• Must have the ability to work cross-functionally with an external HUB to solve patient issues
• Must have the ability to work cross-functionally with other commercial personnel to resolve access issues for patients
• Must have the ability to work independently to identify access solutions and determine the appropriate plan for resolution
• Must have the ability to work cross-functionally with Care Coordinators and Reimbursement Specialists at Catalyst Pathways to address any outstanding issues the patient and/or family might have and escalate issues when appropriate
• Must have the ability to work independently to identify access solutions and determine the appropriate plan for resolution
• Must have the ability to work cross-functionally with an external HUB to solve patient issues
• Must have the ability to work cross-functionally with other commercial personnel to resolve access issues for patients
• Must have the ability to work independently to identify access solutions and determine the appropriate plan for resolution
• Must have the ability to work cross-functionally with Care Coordinators and Reimbursement Specialists at Catalyst Pathways to address any outstanding issues the patient and/or family might have and escalate issues when appropriate
• Must have the ability to work independently to identify access solutions and determine the appropriate plan for resolution
• Must have the ability to work cross-functionally with an external HUB to solve patient issues
• Must have the ability to work cross-functionally with other commercial personnel to resolve access issues for patients
• Must have the ability to work independently to identify access solutions and determine the appropriate plan for resolution
• Must have the ability to work cross-functionally with Care Coordinators and Reimbursement Specialists at Catalyst Pathways to address any outstanding issues the patient and/or family might have and escalate issues when appropriate
• Must have the ability to work independently to identify access solutions and determine the appropriate plan for resolution
• Must have the ability to work cross-functionally with an external HUB to solve patient issues
• Must have the ability to work cross-functionally with other commercial personnel to resolve access issues for patients
• Must have the ability to work independently to identify access solutions and determine the appropriate plan for resolution
• Must have the ability to work cross-functionally with Care Coordinators and Reimbursement Specialists at Catalyst Pathways to address any outstanding issues the patient and/or family might have and escalate issues when appropriate
• Must have the ability to work independently to identify access solutions and determine the appropriate plan for resolution
• Must have the ability to work cross-functionally with an external HUB to solve patient issues
• Must have the ability to work cross-functionally with other commercial personnel to resolve access issues for patients
• Must have the ability to work independently to identify access solutions and determine the appropriate plan for resolution
• Must have the ability to work cross-functionally with Care Coordinators and Reimbursement Specialists at Catalyst Pathways to address any outstanding issues the patient and/or family might have and escalate issues when appropriate
• Must have the ability to work independently to identify access solutions and determine the appropriate plan for resolution
• Must have the ability to work cross-functionally with an external HUB to solve patient issues
• Must have the ability to work cross-functionally with other commercial personnel to resolve access issues for patients
• Must have the ability to work independently to identify access solutions and determine the appropriate plan for resolution
• Must have the ability to work cross-functionally with Care Coordinators and Reimbursement Specialists at Catalyst Pathways to address any outstanding issues the patient and/or family might have and escalate issues when appropriate
• Must have the ability to work independently to identify access solutions and determine the appropriate plan for resolution