Clinical Patient Access Representative

Overview

The Patient Access Representative is responsible for computer appointment scheduling for all Forefront Dermatology clinics, updating computer patient demographic and insurance information. This position will actively manage provider schedules to ensure maximum productivity/scheduled appointments each day.

Schedule

40 hours per week, Monday – Friday, 8 am – 5 pm.

Benefits

• Health, dental, and vision insurance
• Health Savings Account with $500 matching contribution
• Paid time off and holiday pay
• Company‑paid life insurance and long‑term disability (full‑time only)
• Voluntary short‑term disability insurance (full‑time only)
• Additional life insurance
• Accident and Critical Illness Insurance, Hospital Indemnity and Cancer Guardian
• 401(k) with employer contribution
• Profit sharing
• Employee discounts
• And much more

Responsibilities

• Schedule and coordinate patient appointments via phone following company protocols, procedures and physician schedule templates when applicable.
• Explain insurance and financial policies when scheduling appointments.
• Provide excellent customer service to all incoming callers by answering phones promptly and in a polite, professional manner.
• Accurately document patient concerns.
• Answer telephone, screen calls, take messages, and provide information according to protocol.
• Maintain physician schedules, ensuring that all patients are scheduled properly and appointments are confirmed.
• Perform other related duties as assigned.

Qualifications

Education: High school diploma, GED/HSED, or equivalent.

Knowledge, Skills, and Abilities:

• 1+ years of recent medical office experience in a similar capacity is preferred.
• Previous customer service experience is preferred.
• Proficient in basic computer functions.
• Ability to learn new software quickly.
• Excellent customer service, communication, and organizational skills.
• Ability to operate standard office equipment.
• Ability to type a minimum of 40 wpm is preferred.
• Attention to detail.
• Ability to multi‑task, prioritize appropriately, and work well both individually and as part of a team.
• Ability to respond positively to constructive criticism and direction from supervisors.
• Professional appearance and manner at all times.
• Friendly, cheerful, tactful, and polite demeanor; compassionate and caring in dealing with others.
• Maintain confidentiality of information.