Patient Access Liaison II - Emergency/Labor and Delivery

Part-Time, 24hrs/week - Benefit Eligible, 11p-7a

About the Role

Interviews patients in person, at their workstation, or at the bedside to obtain all necessary account information in a fast-paced and complex clinical environment. Communicates effectively with patients and their families and navigates them through the registration process, insurance policies and healthcare benefits. Ensures patient brochures/registration documents are presented, explained, and completed accurately.

Utilizes appropriate resources and applications to accurately assign insurance plans, performs insurance eligibility and discovery activities, generate patient estimates, collect patient co-payments, co-insurances and deductibles, identify patients without insurance, provide financial assistance information and make referrals to patient financial advocates when appropriate. Provides a high level of customer service and professional presence to present a positive impression of Summa Health.

Responsibilities

• Interview patients to obtain account information in a fast-paced clinical environment.
• Communicate with patients and families to navigate registration, insurance policies, and healthcare benefits.
• Present, explain, and ensure accurate completion of patient brochures and registration documents.
• Assign insurance plans, verify eligibility, and perform discovery activities.
• Generate patient estimates and collect co-payments, co-insurances, and deductibles.
• Identify uninsured patients and provide financial assistance information or referrals.
• Provide high-level customer service and maintain a professional presence.
• Document registration information accurately and timely in designated software.
• Work within a team environment, offering and accepting constructive feedback.
• Work independently, make decisions, and handle a fast-paced, stressful environment.
• Demonstrate knowledge of departmental downtime applications and processes.

Requirements

• High school diploma or equivalent; post-high school coursework in healthcare, accounting, business, public relations, or related field preferred.
• One (1) year of customer service or general office support experience in any industry preferred.
• Experience in registration, insurance verification/pre-certification, financial counseling, or patient accounts is a plus.
• Ability to function in a fast-paced and complex clinical environment.
• Proficient with keyboard, Microsoft Office products (Excel, Word, Outlook), and registration software.
• Strong communication, organizational, and interpersonal skills.
• Ability to interact with patients, families, and clinical co-workers in crisis or trauma situations.
• Problem-solving skills and ability to recommend solutions.
• Ability to work well within a team, support team goals, and mentor fellow team members.
• Highly motivated, able to work independently, and adjust to operational demands.
• Ability to sit or stand for extended periods up to 12 hours.
• Ability to perform bedside registration with a workstation on wheels.
• Reliable transportation required.
• Ability to push a wheelchair/patient and ambulate to other departments/units.

Schedule

• Part-time, 24 hours per week.
• Shift: 11p-7a.
• Work every other weekend and holiday.
• May be mandated for additional overtime shifts to meet operational demands.
• Ability to adjust work hours as required.

Pay

$18.31/hr - $21.97/hr. The salary range is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location, are considered when determining the starting rate of pay.

Benefits

• Medical, dental, and vision insurance.
• Basic Life and Accidental Death & Dismemberment (AD&D).
• Supplemental Life and AD&D.
• Dependent Life Insurance.
• Short-Term and Long-Term Disability.
• Accident Insurance, Hospital Indemnity, and Critical Illness.
• Retirement Savings Plan.
• Flexible Spending Accounts – Healthcare and Dependent Care.
• Employee Assistance Program (EAP).
• Identity Theft Protection.
• Pet Insurance.
• Education Assistance.
• Daily Pay.
• Paid time off.