Patient Access Liaison

About the role

Join Garnet Health, the Hudson Valley’s leading integrated health system, as a Patient Access Liaison on our Patient Access Management team at Garnet Health Medical Center-Middletown. We offer the perfect balance of a satisfying career and a rewarding lifestyle, with a focus on patient-centric care delivered by a collective of visionary leaders and dedicated professionals.

Responsibilities

• Greet, interview, or telephone patients and/or families or other representatives to obtain necessary demographic and financial information required for reimbursement of all services rendered.
• Schedule procedures/visits for ORMC departments and accurately obtain required information for hospital records, governmental requirements, billing, and third-party payer needs.
• Ensure patients have all necessary information regarding their coverage and benefits related to their visit and inform them of their financial obligations.
• Manage work queues and communications with multiple departments, including outside physician offices.
• Collect deposits, co-pays, and balances.
• Notify Financial Advocates of any self-pay or uninsured patients.
• Record information into the computer and pre-register patients as scheduled.
• Enter orders for specific ancillary services rendered.

Qualifications

• Minimum Education: High School Graduate with courses successfully completed in Medical/Healthcare studies or academic studies to include typing proficiently.
• Minimum Experience: One year of experience in a hospital revenue cycle area, medical office/clinic, or insurance company. Additionally, one year of experience in a field with diversified public contact and communication, PC experience, and medical terminology required.
• ICD-10 coding and CPT-4 coding preferred.
• Certification/Registration: Medical Terminology certification preferred.

Skills & Physical Requirements

• Work is sedentary with intermittent walking and standing; some transportation of patients by wheelchair.
• Operates a Personal Computer; reaches and handles forms.
• Visual acuity required to type and read forms.
• Ability to handle patients and family members under stressful conditions.
• Flexibility in schedule necessary, including traveling to other sites as staffing and volume dictate.

Benefits

• Comprehensive health, dental, and retirement benefits designed to fit individual and family needs.
• Tuition reimbursement programs for continued education.
• Resources to support career growth and professional potential.
• Inclusive and diverse team culture that encourages contributions of exceptional talents, skills, and perspectives.

Pay

The compensation range for this role is $25.18–$25.93 hourly. The range or contractual rate listed does not include bonuses, incentive pay, differential pay, or other forms of compensation or benefits. When determining compensation, several factors may be considered, such as location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget, and internal equity.