Patient Access Lead - FT, Days (7A-3:30P) - Methodist Outpatient

About the role

Provides day-to-day support to Patient Access Representatives. Acts as a subject matter and technical expert. Ensures that staff offer a positive patient experience to patients and families.

Responsibilities

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson
• Ensures timely, efficient, and accurate registration processes are followed by staff
• Exceeds in all functions performed by staff
• Keeps current on insurance tip sheets and workflow updates
• Ensures regulatory and compliance requirements are met; complies with departmental and institutional protocols
• Distributes work assignments, daily QA's a sample of registrations to ensure overall accuracy, provides feedback on deficiencies
• Covers scheduled PTO /ETO or unscheduled absences, as needed
• Trains all new hires to accurately record orders, demographic and insurance information including authorizations, referrals, medical necessity
• Provides real-time coaching and feedback to staff on any workflow changes or quality errors
• Achieves individual and team performance metrics
• Rotates assignment to all points of service within Patient Access (Outpatient Registration and Emergency Department)
• Knowledge of patient registration, third-party insurance coverage including manage care plans, benefits, authorizations/referrals and coverage requirements
• Proficient with Computer and Microsoft Office skills and familiar with healthcare EHR applications i.e. EPIC, Cerner
• Demonstrates the ability to provide feedback and coaching
• Strong verbal and written communication and customer service skills

Requirements

Required High School Diploma or GED AND 3 years of patient registration experience

Previous experience working in a physician’s office or hospital registration setting strongly preferred

Qualifications

HFMA Certifications preferred

Skills

Knowledge of patient registration, third-party insurance coverage including manage care plans, benefits, authorizations/referrals and coverage requirements

Proficient with Computer and Microsoft Office skills and familiar with healthcare EHR applications i.e. EPIC, Cerner

Demonstrates the ability to provide feedback and coaching

Strong verbal and written communication and customer service skills

Benefits

Comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts.

Pay

N/A

Schedule

Workday Day (United States of America) Worker Sub Type Regular Employee