Patient Access Lead

About the role

The Patient Access Lead supports the Clinical Operations Manager in ensuring efficient and consistent daily clinic operations. Responsibilities include supporting GUIDE program operations by coordinating required patient and caregiver appointments, assisting with program-related inquiries, and helping ensure timely completion of program requirements.

Responsibilities

• Sets up and coordinates required patient and caregiver appointments for the GUIDE program, including CMS encounters, respite care appointments, caregiver assessments, and multidisciplinary visits.
• Assists patients and caregivers with scheduling inquiries, service navigation, and program requirements, ensuring a high-quality and supportive experience.
• Oversees respite referrals and invoicing approval processes.
• Aids in staffing schedules, workflow coordination, and communication between clinical teams, care coordinators, and administrative staff to maintain consistent clinic operations.
• Prepares and reconciles end-of-day clinic batches to ensure accuracy and compliance with established procedures.
• Serves as a point of contact for patients, caregivers, staff, and leadership, providing guidance, resolving issues, and facilitating effective communication to support a positive patient experience and efficient clinic operations.

Requirements

• Knowledge of medical office operations, patient registration, scheduling, billing, and customer service practices.
• Ability to train and support new and existing front desk staff.
• Skills in addressing patient concerns regarding billing accuracy and customer service issues while maintaining professionalism and confidentiality.
• Ability to evaluate documentation and actions taken to ensure accuracy, appropriateness, and effectiveness.
• Ability to provide coaching, feedback, and training to Patient Access Representatives to promote staff development and performance improvement.
• Knowledge of cash handling and reconciliation procedures, including reviewing and validating end-of-day batches for accuracy.
• Strong organizational, problem-solving, and time-management skills with the ability to prioritize multiple responsibilities.
• Ability to assist with staffing coordination and schedule management to ensure adequate clinic coverage.
• Effective verbal and written communication skills with the ability to interact professionally with patients, staff, providers, and leadership.
• Proficiency in electronic medical record (EMR) systems, practice management software, and Microsoft Office applications.

Qualifications

• High school diploma or GED and five (5) years of related experience; or any equivalent combination of education and experience.
• Associate’s degree and two (2) years of related healthcare, patient access, medical office, or customer service experience; or an equivalent combination of education and experience.

Skills

• Knowledge of medical office operations, patient registration, scheduling, billing, and customer service practices.
• Ability to train and support new and existing front desk staff.
• Skills in addressing patient concerns regarding billing accuracy and customer service issues while maintaining professionalism and confidentiality.
• Ability to evaluate documentation and actions taken to ensure accuracy, appropriateness, and effectiveness.
• Ability to provide coaching, feedback, and training to Patient Access Representatives to promote staff development and performance improvement.
• Knowledge of cash handling and reconciliation procedures, including reviewing and validating end-of-day batches for accuracy.
• Strong organizational, problem-solving, and time-management skills with the ability to prioritize multiple responsibilities.
• Ability to assist with staffing coordination and schedule management to ensure adequate clinic coverage.
• Effective verbal and written communication skills with the ability to interact professionally with patients, staff, providers, and leadership.
• Proficiency in electronic medical record (EMR) systems, practice management software, and Microsoft Office applications.

Benefits

For information regarding our Benefits, click here.

EEO Statement

The University of North Texas System is firmly committed to equal opportunity and does not permit – and takes actions to prevent – discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities. UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding.