Patient Access Lead

About the role

LCMC Health is a community dedicated to providing exceptional healthcare services. We believe in fostering a culture of everyday extraordinary through our commitment to inclusivity and personalized care.

Responsibilities

• Completes the Patient Scheduling, Registration and/or Admissions Process
• Greets patients, guests and family members
• Schedules patients for services with appropriate provider at appropriate locations and desired time when possible
• Analyzes current patient information to determine if an account already exists
• Creates an account for all patients who call for services or who present for services
• Registers patients by entering accurate demographic, financial class, insurance information
• Activates scheduled accounts that have been set-up for the patient
• Ensures all required forms are completed and other paperwork/documents are gathered and accurate
• Verifies patient/guarantor sign all applicable documentation, such as consents and financial assistance loan application
• Scans ID, insurance cards, orders, authorization information, etc. to patient’s account once the information is validated for accuracy
• Completes insurance verification tasks, running automated eligibility response at point-of-service and completing notification of admission with insurance company within established timeframe
• Completes messages for providers as needed using the In-Basket messaging system
• Updates EMR with documentation to communicate any information related to the status of a patient account
• Performs Financial Analysis Of Each Case And Informs Patient Of Financial Responsibility
• Balances Cash Drawer Daily And Prepares Cash Log At The End Of The Shift
• Informs patient/guarantor of liability due, including prior balances and estimates for scheduled service
• Tries to collect payment
• Refers to financial counseling as needed
• Maximizes point-of-service collection, meeting established registration collection goals
• Follows hospital policy for deposits
• Provides excellent customer service to all patients, guests and family members and internal and external team members/customers
• Promotes a customer centered experience by performing all functions in a warm and courteous manner to patients, family members, providers, and all visitors of the organization
• Answers incoming calls and warm transfers calls to appropriate areas of department/clinic/hospital
• Schedules and reschedules appointments for patients as needed
• Knowledgeable Superuser for all Patient Access duties in specified areas and Functional leader to the team
• Completes special projects as assigned
• Assists in the on-boarding of new hires and the ongoing training of peers
• Solves escalated patient/account issues
• Participates in continuous process improvement initiatives
• Provides feedback to managers and supervisors on process improvement opportunities
• Responsible for staff movement/assignment to meet the patient/provider throughout demand
• Ensures timely completion of all required assignments
• Completes and meets all job-related facility specific or LCMC Health requirements

Requirements

• High School Diploma or equivalent
• 3 years of customer service or healthcare experience
• Experience with Electronic Medical Record Systems
• 4 years of experience in a healthcare related field

Qualifications

• Education Qualifications Required: High School Diploma or equivalent
• Preferred: Associate's Degree

Skills

• Excellent customer service skills
• Knowledgeable in Electronic Medical Record Systems
• Ability to multitask and prioritize tasks
• Strong organizational and attention to detail skills

Benefits

LCMC Health offers a comprehensive benefits package designed to support your well-being and that of your loved ones. This includes:

• Health Insurance
• Retirement Savings Plans
• Flexible Spending Accounts
• Employee Assistance Programs
• Parental Leave
• Family Medical Leave
• Disability Insurance

Pay

The pay range for this position is $XX/X per hour, based on experience and qualifications.

Schedule

This position is available on a full-time basis.

Additional Information

LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.