Patient Access Lead - FT, Day (7A-3:30P) - Cherry Hill ED

About the role

Provides day-to-day support to Patient Access Representatives. Acts as a subject matter and technical expert. Ensures that staff offer a positive patient experience to patients and families.

Responsibilities

• Acts as a subject matter and technical expert.
• Ensures that staff offer a positive patient experience to patients and families.
• Demonstrates effective communication and customer service skills when interacting with staff, patients, families, and leadership.
• Trains and educates staff to enter complete and accurate orders, demographic and insurance information including authorizations, referrals, medical necessity.
• Ensures staff’s compliance with departmental and institutional protocols including communicating and collecting out of pocket liability from patients.
• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Excels in all functions performed by staff.
• Keeps current on insurance tip sheets and workflow updates.
• Ensures regulatory and compliance requirements are met; complies with departmental and institutional protocols.
• Distributes work assignments, daily QA's a sample of registrations to ensure overall accuracy, provides feedback on deficiencies.
• Covers scheduled PTO /ETO or unscheduled absences, as needed.
• Rotates assignment to all points of service within Patient Access (Outpatient Registration and Emergency Department).
• Knowledge of patient registration, third-party insurance coverage including manage care plans, benefits, authorizations/referrals and coverage requirements.
• Proficient with Computer and Microsoft Office skills and familiar with healthcare EHR applications i.e. EPIC, Cerner.
• Demonstrates the ability to provide feedback and coaching.
• Strong verbal and written communication and customer service skills.

Requirements

• Required High School Diploma or GED AND 3 years of patient registration experience.
• Previous experience working in a physician’s office or hospital registration setting strongly preferred.
• HFMA Certifications preferred.

Qualifications

• Knowledge of patient registration, third-party insurance coverage including manage care plans, benefits, authorizations/referrals and coverage requirements.
• Proficient with Computer and Microsoft Office skills and familiar with healthcare EHR applications i.e. EPIC, Cerner.
• Demonstrates the ability to provide feedback and coaching.
• Strong verbal and written communication and customer service skills.

Skills

• Effective communication and customer service skills.
• Ability to provide feedback and coaching.
• Strong verbal and written communication skills.

Benefits

The actual hiring rate will be determined based on candidate experience, skills and qualifications. This position is not eligible for an annual incentive. Positions posted as annual salaries reflect an estimated amount for a 1.0 Full-Time Equivalent (FTE) (i.e. 40 hour equivalent)), positions for less than 1.0 FTE will be prorated.)

Pay

$17.00 to $22.98 Hourly

Schedule

Workday Day (United States of America)