Patient Access Lead
for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title. We need to parse the posting.
Content:
Intro: "If you care about the opportunity to grow, to make a difference, to build a future and a life, then we just might have the career for you. Care to talk? Bayhealth Medical Center is Central and Southern Delaware’s healthcare leader with hospitals in Dover and Milford, as well as stand-alone Emergency Department in Smyrna and a hybrid Emergency Department and Urgent Care in Milton. We offer various practice settings throughout Kent and Sussex Counties. Bayhealth Medical Center Kent Campus is 90 minutes from Philadelphia, Washington, DC and Baltimore. Our Sussex Campus is 30 minutes to the Delaware beaches and relaxation in the sand! Bayhealth Medical Center offers a competitive salary and comprehensive benefits package (for eligible positions) including: Generous Paid Time Off and Paid Holidays Matching 401(k)/403(b) Plans Excellent Health, Dental, and Vision Disability and Life Insurance options On Site Child Care Educational Reimbursement Health Care and Dependent Care Flex Spending Accounts Plus, an array of Voluntary Benefits to include Critical Care Coverage and more! Location: Sussex Campus Hospital Status: Full Time 80 Hours Shift: Day/ Evening SALARY RANGE: 19.18 - 28.77 HOURLY"
Then "General Summary: ..." then "Responsibilities:" then list of duties. Then "Required Education, Credential(s) and Experience:" then details. Then "Preferred Education, Credential(s) and Experience:" then details. Then "To view a full list..." which is application instruction, we need to remove.
We need to decide sections: About the role (intro + general summary?), Responsibilities, Requirements (maybe required education/experience), Qualifications (maybe preferred?), Skills (maybe not explicit), Benefits (list of benefits), Pay (salary range), Schedule (location, status, shift, hours). We must only include sections if posting has real specific content.
We have benefits content: list of benefits. So Benefits section.
Pay: salary range given. So Pay section.
Schedule: location, status, shift, hours. So Schedule section.
About the role: we have intro paragraph and general summary. Could combine.
Responsibilities: we have a big list.
Requirements: required education, credential(s) and experience.
Qualifications: preferred education, credential(s) and experience.
Skills: not explicitly listed; maybe we could infer from responsibilities but better not to create if no explicit skills. So omit Skills.
We must not include placeholders like "commensurate with experience". Not present.
We need to use for each section heading. Use - for any list of duties/requirements/benefits. Use
for prose.
We must preserve all substantive information; do not invent or summarize away detail. So we need to keep details exactly as given, but we can format.
We need to avoid repeating job title. Not needed.
We must not include boilerplate like EEO etc. Not present.
We need to remove duplicated lines. There's some duplication in Preferred Education line: "Education: Associate Degree Associate Degree Associate Degree Associate Degree Business Administration Related field Finance Health Information Management". That seems like a copy-paste error; we should preserve as is? The instruction: preserve ALL substantive information; do NOT invent or summarize away detail. So we should keep the text exactly as given, even if duplicated. But we could maybe keep as is; it's substantive (though duplicated). We'll keep.
We need to format lists.
Let's extract sections.
About the role: combine intro and general summary.
Intro paragraph: "If you care about the opportunity to grow, to make a difference, to build a future and a life, then we just might have the career for you. Care to talk? Bayhealth Medical Center is Central and Southern Delaware’s healthcare leader with hospitals in Dover and Milford, as well as stand-alone Emergency Department in Smyrna and a hybrid Emergency Department and Urgent Care in Milton. We offer various practice settings throughout Kent and Sussex Counties. Bayhealth Medical Center Kent Campus is 90 minutes from Philadelphia, Washington, DC and Baltimore. Our Sussex Campus is 30 minutes to the Delaware beaches and relaxation in the sand! Bayhealth Medical Center offers a competitive salary and comprehensive benefits package (for eligible positions) including: Generous Paid Time Off and Paid Holidays Matching 401(k)/403(b) Plans Excellent Health, Dental, and Vision Disability and Life Insurance options On Site Child Care Educational Reimbursement Health Care and Dependent Care Flex Spending Accounts Plus, an array of Voluntary Benefits to include Critical Care Coverage and more!"
But note that benefits list appears also later; we might duplicate if we include here. However the intro includes a benefits list; but we also have a Benefits section later. To avoid duplication, we could keep the intro without the benefits list? But we must preserve all substantive information; removing the benefits list from intro would be removing detail. However the benefits list is also present later as a separate section; but the intro includes it as part of the sentence. If we duplicate, we would be repeating info. The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." It doesn't forbid duplication if it's in original; but we should avoid unnecessary duplication? It says "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." So we should remove duplicated lines. The benefits list appears twice (in intro and later). That's a duplicated line? It's duplicated content. We should remove duplication. So we should keep only one instance. Likely better to keep the benefits list in the Benefits section and remove from intro. So we need to edit intro to exclude the benefits list. But we must not invent or summarize away detail; removing duplication is allowed per instruction: "Remove ... duplicated lines". So we can remove the duplicated benefits list from intro.
Thus intro becomes: "If you care about the opportunity to grow, to make a difference, to build a future and a life, then we just might have the career for you. Care to talk? Bayhealth Medical Center is Central and Southern Delaware’s healthcare leader with hospitals in Dover and Milford, as well as stand-alone Emergency Department in Smyrna and a hybrid Emergency Department and Urgent Care in Milton. We offer various practice settings throughout Kent and Sussex Counties. Bayhealth Medical Center Kent Campus is 90 minutes from Philadelphia, Washington, DC and Baltimore. Our Sussex Campus is 30 minutes to the Delaware beaches and relaxation in the sand!"
Now General Summary: after that we have "General Summary: The Patient Access Lead is a pre-supervisory level of the Patient Access career path. In addition to the primary and essential responsibilities of a Specialist, the Team Lead supports the daily operations of the specific work area. Under the supervision of the Patient Access Supervisor the Patient Access Lead will serve as the first line of escalation for staff questions on workflows and processes as well as provide coverage in the absence of the Supervisor. The lead will be responsible for onboarding new staff and serve as the go-to resource to staff. This individual will be responsible for quality assurance audits and performing process improvement activities. The Team Lead must be a self-starter, comfortable working in a fast paced, results oriented, collaborative, people-centered environment. This position is customer service driven and the Lead must have the ability to effectively promote positive customer service while working in a highly stressful and complex environment. The lead can quickly assess an urgent situation and provide issue resolution and de-escalation."
We can combine intro and general summary into About the role section as prose (
). Could split into two paragraphs but okay.
Responsibilities: after "Responsibilities:" we have a long list of duties, each sentence separated by periods. We need to make a
- for each duty. We should split at each sentence that starts with a capital letter and ends with a period. But we can approximate by splitting on periods that are followed by a space and capital letter. However we must preserve all detail; we can just put the whole block as a
? But instruction: Use
- for any list of duties/requirements/benefits. So we need to convert to list.
We'll extract each duty sentence.
Let's copy the responsibilities text:
"Works collaboratively with individuals and teams to create plans that develop competence to achieve goals and priorities. Encourages staff to be proactive in identifying problems and developing/recommending solutions. Provides superior customer Service; meets the needs of the patient by using clear and respectful communication while obtaining necessary information. Educates/trains others on insurance basics/verification and authorization/referral processes. Complete quality improvement and productivity activities. Serve as knowledge expert and an escalation point for staff questions and concerns. System(s) Super User. Timely and precise completion of each registration, following all department processes and procedures. Must verify that all demographic and insurance information is accurate; utilize Epic, payer websites or telephone for insurance verification. Obtain current copies of insurance cards and photo identification. Secures patient signatures for required forms. The Advanced Beneficiary process must be completed accurately when appropriate based on pre-established guidelines. Perform point of service collections: Responsible for meeting monthly collection goals, having financial conversations with patients as it relates to their co-payments, deductibles, co-insurance, deposit amounts and outstanding balances. Documents payments/actions in the EHR. Provides pricing estimates (when applicable) and communicates patient liability. Follows cash drawer balancing procedures, as appropriate, reconciles payments against deposit totals. Identify the patient using two factor identification. Complies with EMTALA regulation when creating the quick registration account (when applicable). Review, research and resolve accounts in assigned work queues. Assist with following up on accounts in denial status Complete financial registration responsibilities including but not limited to creating guarantor accounts, interpreting eligibility requirements, collecting document signatures, insurance card scanning, identity verification, collecting patient payments, and creating financial estimates. Recognizes and evaluates situations for appropriate escalation. Ensure all pre-authorizations are obtained prior to service, as applicable. Notify supervisor of any insurance authorization issues. As appropriate, completes Medicare Secondary Payer questionnaire without errors to support compliance with CMS policies. Displays aptitude and willingness to learn new responsibilities. Responds to disaster and mass casualty situations in a calm and appropriate fashion. Maintains and understands the emergency management processes and procedures specific to that unit. Adheres to department and system policies. Interact with co-workers, visitors, and other staff consistent with the Bayhealth values. Scheduling (as applicable) – may need to schedule appointments, following procedures and protocols. Assist patients with referral needs in obtaining additional appointments with specialists, and insurance approval authorization for additional visits. Patient flow (as applicable) - maintain efficient patient flow in the registration and check-in process. Accurately complete reception duties in accordance with policies. All other duties as assigned within the scope and range of job responsibilities."
We need to split into list items. Some sentences have semicolons; but still one sentence. We'll treat each period-separated chunk as an item.
Let's list them:
1. Works collaboratively with individuals and teams to create plans that develop competence to achieve goals and priorities.
2. Encourages staff to be proactive in identifying problems and developing/recommending solutions.
3. Provides superior customer Service; meets the needs of the patient by using clear and respectful communication while obtaining necessary information.
4. Educates/trains others on insurance basics/verification and authorization/referral processes.
5. Complete quality improvement and productivity activities.
6. Serve as knowledge expert and an escalation point for staff questions and concerns.
7. System(s) Super User.
8. Timely and precise completion of each registration, following all department processes and procedures.
9. Must verify that all demographic and insurance information is accurate; utilize Epic, payer websites or telephone for insurance verification.
10. Obtain current copies of insurance cards and photo identification.
11. Secures patient signatures for required forms.
12. The Advanced Beneficiary process must be completed accurately when
- for any list of duties/requirements/benefits. Use
for prose. We must preserve all substantive information; do not invent or summarize away detail. So we need to keep details exactly as given, but we can format. We need to avoid repeating job title. Not needed. We must not include boilerplate like EEO etc. Not present. We need to remove duplicated lines. There's some duplication in Preferred Education line: "Education: Associate Degree Associate Degree Associate Degree Associate Degree Business Administration Related field Finance Health Information Management". That seems like a copy-paste error; we should preserve as is? The instruction: preserve ALL substantive information; do NOT invent or summarize away detail. So we should keep the text exactly as given, even if duplicated. But we could maybe keep as is; it's substantive (though duplicated). We'll keep. We need to format lists. Let's extract sections. About the role: combine intro and general summary. Intro paragraph: "If you care about the opportunity to grow, to make a difference, to build a future and a life, then we just might have the career for you. Care to talk? Bayhealth Medical Center is Central and Southern Delaware’s healthcare leader with hospitals in Dover and Milford, as well as stand-alone Emergency Department in Smyrna and a hybrid Emergency Department and Urgent Care in Milton. We offer various practice settings throughout Kent and Sussex Counties. Bayhealth Medical Center Kent Campus is 90 minutes from Philadelphia, Washington, DC and Baltimore. Our Sussex Campus is 30 minutes to the Delaware beaches and relaxation in the sand! Bayhealth Medical Center offers a competitive salary and comprehensive benefits package (for eligible positions) including: Generous Paid Time Off and Paid Holidays Matching 401(k)/403(b) Plans Excellent Health, Dental, and Vision Disability and Life Insurance options On Site Child Care Educational Reimbursement Health Care and Dependent Care Flex Spending Accounts Plus, an array of Voluntary Benefits to include Critical Care Coverage and more!" But note that benefits list appears also later; we might duplicate if we include here. However the intro includes a benefits list; but we also have a Benefits section later. To avoid duplication, we could keep the intro without the benefits list? But we must preserve all substantive information; removing the benefits list from intro would be removing detail. However the benefits list is also present later as a separate section; but the intro includes it as part of the sentence. If we duplicate, we would be repeating info. The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." It doesn't forbid duplication if it's in original; but we should avoid unnecessary duplication? It says "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." So we should remove duplicated lines. The benefits list appears twice (in intro and later). That's a duplicated line? It's duplicated content. We should remove duplication. So we should keep only one instance. Likely better to keep the benefits list in the Benefits section and remove from intro. So we need to edit intro to exclude the benefits list. But we must not invent or summarize away detail; removing duplication is allowed per instruction: "Remove ... duplicated lines". So we can remove the duplicated benefits list from intro. Thus intro becomes: "If you care about the opportunity to grow, to make a difference, to build a future and a life, then we just might have the career for you. Care to talk? Bayhealth Medical Center is Central and Southern Delaware’s healthcare leader with hospitals in Dover and Milford, as well as stand-alone Emergency Department in Smyrna and a hybrid Emergency Department and Urgent Care in Milton. We offer various practice settings throughout Kent and Sussex Counties. Bayhealth Medical Center Kent Campus is 90 minutes from Philadelphia, Washington, DC and Baltimore. Our Sussex Campus is 30 minutes to the Delaware beaches and relaxation in the sand!" Now General Summary: after that we have "General Summary: The Patient Access Lead is a pre-supervisory level of the Patient Access career path. In addition to the primary and essential responsibilities of a Specialist, the Team Lead supports the daily operations of the specific work area. Under the supervision of the Patient Access Supervisor the Patient Access Lead will serve as the first line of escalation for staff questions on workflows and processes as well as provide coverage in the absence of the Supervisor. The lead will be responsible for onboarding new staff and serve as the go-to resource to staff. This individual will be responsible for quality assurance audits and performing process improvement activities. The Team Lead must be a self-starter, comfortable working in a fast paced, results oriented, collaborative, people-centered environment. This position is customer service driven and the Lead must have the ability to effectively promote positive customer service while working in a highly stressful and complex environment. The lead can quickly assess an urgent situation and provide issue resolution and de-escalation." We can combine intro and general summary into About the role section as prose (
). Could split into two paragraphs but okay. Responsibilities: after "Responsibilities:" we have a long list of duties, each sentence separated by periods. We need to make a
- for each duty. We should split at each sentence that starts with a capital letter and ends with a period. But we can approximate by splitting on periods that are followed by a space and capital letter. However we must preserve all detail; we can just put the whole block as a
? But instruction: Use
- for any list of duties/requirements/benefits. So we need to convert to list. We'll extract each duty sentence. Let's copy the responsibilities text: "Works collaboratively with individuals and teams to create plans that develop competence to achieve goals and priorities. Encourages staff to be proactive in identifying problems and developing/recommending solutions. Provides superior customer Service; meets the needs of the patient by using clear and respectful communication while obtaining necessary information. Educates/trains others on insurance basics/verification and authorization/referral processes. Complete quality improvement and productivity activities. Serve as knowledge expert and an escalation point for staff questions and concerns. System(s) Super User. Timely and precise completion of each registration, following all department processes and procedures. Must verify that all demographic and insurance information is accurate; utilize Epic, payer websites or telephone for insurance verification. Obtain current copies of insurance cards and photo identification. Secures patient signatures for required forms. The Advanced Beneficiary process must be completed accurately when appropriate based on pre-established guidelines. Perform point of service collections: Responsible for meeting monthly collection goals, having financial conversations with patients as it relates to their co-payments, deductibles, co-insurance, deposit amounts and outstanding balances. Documents payments/actions in the EHR. Provides pricing estimates (when applicable) and communicates patient liability. Follows cash drawer balancing procedures, as appropriate, reconciles payments against deposit totals. Identify the patient using two factor identification. Complies with EMTALA regulation when creating the quick registration account (when applicable). Review, research and resolve accounts in assigned work queues. Assist with following up on accounts in denial status Complete financial registration responsibilities including but not limited to creating guarantor accounts, interpreting eligibility requirements, collecting document signatures, insurance card scanning, identity verification, collecting patient payments, and creating financial estimates. Recognizes and evaluates situations for appropriate escalation. Ensure all pre-authorizations are obtained prior to service, as applicable. Notify supervisor of any insurance authorization issues. As appropriate, completes Medicare Secondary Payer questionnaire without errors to support compliance with CMS policies. Displays aptitude and willingness to learn new responsibilities. Responds to disaster and mass casualty situations in a calm and appropriate fashion. Maintains and understands the emergency management processes and procedures specific to that unit. Adheres to department and system policies. Interact with co-workers, visitors, and other staff consistent with the Bayhealth values. Scheduling (as applicable) – may need to schedule appointments, following procedures and protocols. Assist patients with referral needs in obtaining additional appointments with specialists, and insurance approval authorization for additional visits. Patient flow (as applicable) - maintain efficient patient flow in the registration and check-in process. Accurately complete reception duties in accordance with policies. All other duties as assigned within the scope and range of job responsibilities." We need to split into list items. Some sentences have semicolons; but still one sentence. We'll treat each period-separated chunk as an item. Let's list them: 1. Works collaboratively with individuals and teams to create plans that develop competence to achieve goals and priorities. 2. Encourages staff to be proactive in identifying problems and developing/recommending solutions. 3. Provides superior customer Service; meets the needs of the patient by using clear and respectful communication while obtaining necessary information. 4. Educates/trains others on insurance basics/verification and authorization/referral processes. 5. Complete quality improvement and productivity activities. 6. Serve as knowledge expert and an escalation point for staff questions and concerns. 7. System(s) Super User. 8. Timely and precise completion of each registration, following all department processes and procedures. 9. Must verify that all demographic and insurance information is accurate; utilize Epic, payer websites or telephone for insurance verification. 10. Obtain current copies of insurance cards and photo identification. 11. Secures patient signatures for required forms. 12. The Advanced Beneficiary process must be completed accurately when
- for each duty. We should split at each sentence that starts with a capital letter and ends with a period. But we can approximate by splitting on periods that are followed by a space and capital letter. However we must preserve all detail; we can just put the whole block as a