Patient Access Coordinator - 996938

About the role

Nova Southeastern University (NSU) was founded in 1964 and is a not-for-profit, independent university known for academic excellence and innovation. NSU offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans, and much more. NSU is committed to the health and welfare of its students, faculty, staff, and campus visitors, and is a tobacco-free university.

Responsibilities

• Coordinates patient access operations, including registration, insurance verification, scheduling, and patient flow, while maintaining accurate demographic, insurance, and account information in electronic systems to ensure compliance and a positive patient experience.
• Schedules patient appointments and manages provider schedules to maintain efficient clinic flow and support operational and educational requirements.
• Verifies insurance eligibility, processes referrals and authorizations, and ensures required documentation is completed prior to patient visits.
• Collections patient payments, explains financial responsibilities, and supports patient account management including payment plans and account inquiries.
• Enters, reviews, and updates patient data within electronic medical records and billing systems to ensure accuracy of patient information and financial transactions.
• Maintains patient flow and patient queues to assist in coordinating timely care and efficient use of clinic resources.
• Responds to patient inquiries and resolves concerns while providing high-quality customer service in accordance with institutional standards and HIPAA regulations.
• Communicates effectively with faculty, students, residents, and administrative staff to coordinate patient scheduling and operational needs.
• Aids in insurance billing processes and ensures accurate documentation for third-party insurance and self-pay patients.

Requirements

• High School Diploma or Equivalent with a minimum of two (2) years of related experience in customer service, patient access, medical office, or administrative operations.
• Associate’s degree with one (1) year of related experience.
• Experience working in a dental, healthcare, or academic clinical environment.
• Experience with Electronic Medical Record (EMR) systems.
• Experience with insurance verification and patient billing processes.
• Bilingual (Spanish/English or Creole/English) preferred.

Qualifications

• Proficient knowledge of MS Office Suite (Outlook, Word and Excel).
• General knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• General knowledge of principles and processes for providing customer and personal services.
• Proficient skills in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Advanced skills in talking to others to convey information effectively.
• Proficient skills in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Advanced understanding of written sentences and paragraphs in work-related documents.
• Proficient skills in applying general rules to specific problems to produce answers that make sense.
• Advanced skills in communicating effectively in writing as appropriate for the needs of the audience.
• Proficient skills in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Proficient skills in telling when something is wrong or is likely to go wrong.
• Advanced understanding of written sentences and paragraphs in work-related documents.
• Proficient skills in combining pieces of information to form general rules or conclusions (including finding a relationship among seemingly unrelated events).
• Excellent verbal and written communication skills, with the ability to create engaging content.
• Ability to enter and verify information with accuracy.
• Ability to maintain confidential information.

Skills

• Active Listening
• Speaking
• Critical Thinking
• Reading Comprehension
• Judgment and Decision Making
• Writing
• Complex Problem Solving
• Service Orientation

Benefits

NSU offers a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans, and much more.

Pay

The pay range for this position is TBD.

Schedule

The schedule for this position is TBD.