Patient Access Coordinator

Hanger, Inc., a leading provider of orthotic and prosthetic (O&P) services and products, offers unparalleled patient care, innovative solutions, and exceptional customer service. The Patient Care segment operates the largest network of O&P patient care clinics, while the Products & Services segment distributes branded and private label O&P devices and provides rehabilitative solutions.

About the role

As a Front Office Coordinator, you will manage the front office operations efficiently, ensuring a seamless experience for patients, staff, and referral sources. Your responsibilities include greeting and assisting patients, verifying and updating patient information, handling financial transactions, coordinating appointments, and providing patient support.

Responsibilities

• Greet and assist patients upon arrival, providing information on wait times and addressing inquiries
• Verify and update patient demographics and insurance details during check-in
• Handle walk-in registrations
• Collect patient payments, including deductibles, copays, and co-insurance at the front desk
• Cook up follow-up appointments, including cast and measure, delivery, and prosthetic care plans
• Serve as a liaison for clinic services, offering information on patient experience programs, support groups, and other resources
• Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information
• Ensure accurate and complete electronic health records for all patients

Requirements

• A high school diploma or equivalent combination of education and experience required
• At least one year of customer service, administrative, or related experience preferred
• Strong interpersonal, oral (including telephone), and written communication skills
• Ability to key 30 words per minute with accuracy required
• Understanding of Alpha filing system
• Understanding of medical reimbursement and terminology
• Ability to use a computer, including Windows-based software and e-mail
• Ability to use all necessary office equipment, facsimile machines, calculator, postage machine, copier, etc.

Qualifications

• Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures

Skills

• Excellent communication skills
• Computer proficiency
• Interpersonal skills
• Medical terminology knowledge

Benefits

• Competitive compensation packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Generous Employee Referral Bonus Program
• Mentorship Programs - Mentor and Mentee