Patient Access Center Representative

About the role

The Patient Access Center Representative position at Corporate At Houston Methodist is responsible for scheduling appointments, ensuring financial clearance, and assisting with patient inquiries. This role also involves auditing and quality review to ensure accuracy and appropriateness in scheduling and registration.

Responsibilities

• Schedule and verify appointments for patients, ensuring they are financially cleared before their scheduled appointment.
• Audit and review scheduling and registration processes to ensure accuracy and compliance with policies.
• Communicate with patients, physicians, hospital staff, and management to address potential service delays or reimbursement denials.
• Provide excellent customer service to patients and handle inquiries efficiently.
• Utilize computerized scheduling/registration systems, verification systems, and online applications to manage patient information.
• Triage calls and provide information needed for scheduling appointments.
• Coordinate workflow to assist patients with appointment scheduling and requests for services.
• Ensure adherence to scheduling processes and workflows, maintaining privacy and complying with HIPAA guidelines.
• Work in partnership with the revenue cycle team to ensure accurate scheduling and registration data.
• Collaborate with physicians, clinic staff, and hospital departments to improve processes and foster growth.

Qualifications

• High School diploma or equivalent education.
• Three years of experience in healthcare setting/call center or customer service operations, or successful completion of one-year Houston Methodist Call Center Apprenticeship.
• Strong understanding of medical terminology.

Skills and Abilities

• Demonstrates critical thinking skills and healthcare knowledge.
• Uses independent judgment to accommodate special requests from internal and external customers.
• Communicates effectively via telephone and in person, using positive language principles.
• Has proficient medical terminology knowledge, including diagnoses, operative procedures, and CPT codes.
• Exhibits excellent spelling/grammar skills.
• Proficient in using a PC environment, including Windows and basic Excel.
• Capable of working with multiple applications and websites related to registration.
• Knowledge of managed care plans, including PPO, POS, HMO, etc.

Benefits

No specific benefits are mentioned in the job posting.

Pay

The pay for this position is commensurate with experience.

Schedule

The schedule for this position is non-exempt.