Patient Access Center Representative

About the role

The Patient Access Center Representative position at Corporate At Houston Methodist is responsible for scheduling appointments, ensuring patients are financially cleared, and assisting with process improvement. This role also involves providing excellent customer service and managing workflow.

Responsibilities

• Schedule and verify appointments for patients
• Audit and quality review scheduling and registration
• Communicate with patients, physicians, and hospital staff
• Provide information needed for appointments
• Coordinate workflow and assist with patient requests
• Handle calls from physicians' offices and hospital departments
• Ensure compliance with HIPAA guidelines and department policies
• Work in partnership with the revenue cycle team
• Improve department processes and embrace change

Qualifications

• High School diploma or equivalent
• Three years of experience in healthcare setting/call center or customer service operations, or successful completion of one-year Houston Methodist Call Center Apprenticeship
• Strong understanding of medical terminology

Skills and Abilities

• Proficiency in speaking, reading, and writing English
• Excellent communication and interpersonal skills
• Knowledge of medical terminology and CPT codes
• Working knowledge of PC environment and applications
• Managed care knowledge