Patient Access Associate (Registration)

About the role

The Patient Access Associate (Registration) position at Houston Methodist Cypress Hospital is responsible for providing accurate and efficient patient registration services. This role requires a strong customer service background and two years of experience in a similar environment, with one year of registration experience preferred.

Qualifications

• High School diploma or equivalent education
• Two years of experience in a strong customer service environment
• One year of registration experience in a hospital environment preferred

Skills and Abilities

• Demonstrates the skills and competencies necessary to safely perform the assigned job
• Sufficient proficiency in speaking, reading, and writing the English language
• Effective communication with patients, physicians, family members, and co-workers
• Ability to multi-task and flexibility to meet the requirements of the department
• Knowledge of basic registration/access functions and insurance procedures
• Problem-solving ability
• Calmness in stressful situations with patience and understanding
• Excellent customer service and professional communication skills
• Proficient computer skills and ability to learn and navigate multiple software programs
• Able to handle detail work accurately and rapidly

Essential Functions

• People Essential Functions: Promotes a positive work environment and contributes to a dynamic team focused work unit.
• Service Essential Functions: Obtains and records accurate demographic and insurance information on patients, explains consent forms, and responds to questions professionally.
• Quality/Safety Essential Functions: Ensures patient information is handled confidentially, meets departmental goals, and adheres to HIPAA guidelines.
• Finance Essential Functions: Ensures medical necessity criteria are met, collects and verifies payments, and accurately posts and receipts payments.
• Growth/Innovation Essential Functions: Improves job functions, demonstrates adaptability, and offers process improvements.

Supplemental Requirements

• Uniform: Yes
• Scrubs: No
• Business Professional Attire: Yes
• Other (Department Approved): Yes

Company Profile

Houston Methodist Cypress Hospital, Houston Methodist's eighth hospital, opened in the first quarter of 2025 in a prime location in the U.S. 290 corridor. It features advanced technology and world-class clinicians to provide an unparalleled patient experience.