Patient Access Associate - Hospital Registration

About the role

The Patient Access Associate I is the first level of a three-level career ladder within Central Registration & Admitting. This role serves as the first point of contact for patients and visitors arriving at the hospital. While this is a non-clinical role, the Associate works closely with clinical care teams and at times will complete Access functions at the bedside or within the clinical care environment. The associate is responsible for accurately identifying and registering patients and will provide customer service support for visitors and families.

Responsibilities

• Serves as the first point of contact for patients and visitors arriving at the hospital.
• Works closely with clinical care teams and completes Access functions at the bedside or within the clinical care environment.
• Accurately identifies and registers patients.
• Provides customer service support for visitors and families.
• Admits, checks in, and registers patients of all ages and backgrounds.
• Works in a high volume, schedule dependent environment.

Requirements

• High school diploma or GED preferred.
• Computer and data entry experience is required with Microsoft Word, e-mail, and internet communication.
• The ability to work accurately and effectively with electronic systems.

Qualifications

• Related experience in healthcare or customer service is preferred.

Skills

• Computer and data entry skills.

Benefits

• Paid parental leave.
• A flexible work policy.
• Student loan assistance.
• Training and education.
• Well-being resources for you and your family.

Pay

• Per diem – flexible and varied schedule.

Schedule

• Availability for 3–4 shifts per month required.
• Shift days and times vary and may include first, second, or third shift.