Patient Access Associate - Hospital Registration

Memorial Hospital Clerical/Administrative Support

About the role

The Patient Access Associate I is the first level of a three-level career ladder within Central Registration & Admitting. The Patient Access Associate serves as the first point of contact for patients and visitors arriving at the hospital. While this is a non-clinical role, the Associate works closely with clinical care teams and at times will complete Access functions at the bedside or within the clinical care environment. The associate is responsible for accurately identifying and registering patients and will provide customer service support for visitors and families.

Central Registration & Admitting team members admit, check in and register patients of all ages and backgrounds and are exposed to varying levels of acuity, disease and sensitive patient and visitor situations. Work is performed in a high volume, schedule dependent environment. This role provides coverage for open shifts due to PTO, callouts, and fluctuating volumes, with hours that vary week to week based on departmental needs and are not guaranteed.

Schedule

Candidates must be flexible and willing to pick up shifts as they become available, including evenings, weekends, and holidays as needed.

Requirements

• High school diploma or GED preferred
• Related experience in healthcare or customer service is preferred
• Computer and data entry experience is required with Microsoft Word, e-mail, and internet communication, as well as the ability to work accurately and effectively with electronic systems

Pay

The pay range for this position is $19.87 to $23.75 per hour. Compensation for part-time positions is determined on a prorated basis consistent with the scheduled hours and applicable full-time equivalent (FTE).

Benefits

MaineHealth offers competitive benefits including:

• Paid parental leave
• Flexible work options
• Student loan assistance
• Professional development opportunities
• Well-being resources
• Recognition programs
• Career growth opportunities
• Shift differentials or other incentives (where applicable)