PATIENT ACCESS APP TRAINER

Job Description

Your Job: The primary purpose of the Patient Access Trainer position is to assess educational needs and competencies for all patient access areas. Develops, schedules, coordinates, and conducts educational programs for new and current employees. Maintains visibility to all patient access areas by being available for any issues that arise.

Your Job Requirements

• 5 years work experience
• Preferrably 2 plus years of access management and/or business office experience

Your Job Responsibilities

• Designs, develops, and facilitates training programs
• Develops written policies and procedures for all patient access areas including creating, teaching, aids such as training handbooks, demonstration models, multimedia visual aids, etc.
• Tests trainees to measure progress and to evaluate effectiveness of training of numerous computer systems (Scanning, Authorization/Verification, Registration systems)
• Maintains individual quality scores; measures process quality issues in conjunction with developmental operational managers
• Does on-site visits as needed to provide continuing education for employees scoring above 5% QA error rate on monthly scores
• Develops initial as well as on-going evaluation procedures to measure knowledge and competencies of patient access personnel. This includes an annual competency test that will align with the annual evaluation
• Evaluates and notifies managers and directors of the progress of educational participants
• Develops a blackboard or SharePoint site for staff to utilize for ongoing education
• Identifies system enhancement opportunities and communicates to management and IS to approve efficiencies in registration process
• Proposes system solutions to address business problems identified and educates patient access of upcoming or available changes
• Performs other related duties as assigned

Methodist Health System

Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness. Named one of the fastest-growing health systems in America by Modern Healthcare, Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community. Our reputation as an award-winning employer shows in the distinctions we’ve earned: Great Place to Work Certified 2026-2027, Glassdoor’s Best Places to Work 2025 & 2026, Glassdoor’s Best Places to Work in Healthcare, Biotech & Pharma 2026, TIME’s Best Companies for Future Leaders 2025 & 2026, Newsweek’s America’s Greatest Workplaces 2025, Becker’s Hospital Review 150 Top Places to Work in Healthcare 2025, Newsweek’s Americas Greatest Workplaces 2025, Military Friendly Gold Employer 2025, and Forté Best Workplaces in Healthcare 2025.