Patient Access Advocate, PRN Midshift

About the role

The Patient Access Advocate is a part-time position available on a PRN (Per Request Not Required) midshift schedule. This role is located at Legacy ER & Urgent Care, an Intuitive Health company.

Responsibilities

• Greet patients with a smile, answer the phone, enter information into the database, and perform general clerical duties.
• Check patients in and out.
• Verify benefits and collect copayments, coinsurance, and deductibles.
• Aid staff and patients with clerical duties such as copying, scanning, and faxing documents.
• Create and maintain patient files.
• Screen phone calls and direct them to the appropriate individual. Take and direct messages as necessary.
• Provide callers with information such as company address, directions, fax numbers, website, and other related information.
• Confirm all paperwork is filled out correctly.
• Maintain a clean and presentable front desk, waiting room area, and children’s play area.
• Ensure a clean work environment, which may include duties often reserved for housekeeping services.
• Encourage a friendly and respectful work environment.
• Offer a customer-focused, friendly, and reassuring atmosphere that encourages patients to return to Intuitive Health.
• Follow all HIPAA policies and procedures.
• Follow all company policies.

Qualifications

• Flexibility.
• Communication proficiency.
• Collaboration skills.
• Patient/client focus.
• Technical capacity.
• High school diploma or equivalent.
• Basic math skills.
• Ability to apply common sense to carry out detailed written or oral instructions.
• Ability to deal with problems in standardized situations.
• Minimum of 1 year of experience in a medical office setting is a plus.
• Knowledge and skills regarding all general office equipment, including telephones, credit card machines, and fax.
• Must be computer literate (Word, Excel, Outlook).
• Ability to perform multiple tasks simultaneously and to prioritize multiple demands effectively.
• Exceptional communication skills and customer service is required.
• Solid work history.

Benefits

This position includes standing, walking, use of hands, reaching, sitting, talking, and listening. This position may require lifting up to 10 pounds. There are no special vision requirements for this position.

Pay

Details on pay are not specified in the job posting.

Schedule

The Patient Access Advocate works 9a-9p Monday through Friday shifts, with the option to self-schedule to work around personal schedules.