Patient Access Advocate, PRN

About the role

The Patient Access Advocate at Intuitive Health is responsible for various administrative and clerical duties in a healthcare setting. This role operates in a dynamic, fast-paced environment where teamwork and excellent customer service are essential.

Responsibilities

• Greet patients with a smile and answer the phone
• Enter information into the electronic health record and database
• Update patient demographics and verify insurance information
• Collect payments and document registration information
• Confirm account accuracy to ensure clean billing
• Perform visit closure activities including collecting payment and following up
• Provide wayfinding assistance to patients and visitors
• Manage clerical duties such as copying, scanning, and faxing documents
• Create and maintain patient files
• Answer and screen phone calls, take messages, and provide information
• Ensure the cleanliness and presentation of the front desk and waiting room area
• Follow HIPAA policies and procedures
• Support staff and patients with additional duties as needed
• Work independently and manage conflicts appropriately
• Attend staff meetings and huddles as required

Qualifications

• Minimum typing speed of 50 wpm
• Flexibility and effective communication skills
• Collaboration and patient/client focus
• Basic knowledge in Microsoft Office Products (Word, Excel, Outlook)
• High school diploma or GED
• At least 6 months of work experience in healthcare setting or one year in customer service
• Basic understanding of insurance and medical terminology and billing codes
• Exceptional communication skills and customer service
• Basic math skills including addition, subtraction, multiplication, and division
• Ability to prioritize multiple demands and manage multiple tasks simultaneously
• Computer literacy (Word, Excel, Outlook)
• Positive attitude and ability to work independently
• Strong work ethic and ability to meet productivity standards
• Ability to lift up to 10 pounds

Benefits

Intuitive Health offers a competitive benefits package that includes health insurance, retirement plans, and paid time off.

Schedule

This position operates on a 12-hour shift schedule, including day and evening shifts.

Pay

The pay for this position is commensurate with experience.