Patient Access Advocate, PRN

About the Role

PRN Patient Access Advocate position focused on facilitating a welcoming environment, timely and accurate patient registrations for both ER and Urgent Care patients, and collection of copays and payments for services provided. This role involves general office duties including answering phones and record keeping while providing exemplary customer service and support for clinical staff. Patient Access Associates communicate directly with patients and families, physicians, and nurses. This position requires professional appearance, behavior, and good communication skills.

Responsibilities

• Welcomes and greets all patients in person or over the phone
• Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette
• Maintains patient waiting areas, office files, and front-desk areas in a clean and organized manner
• Registers patients and updates existing demographic information with a high rate of accuracy
• Facilitates patient flow by notifying clinical staff of patients' arrivals, being aware of delays, and communicating with patients and clinical staff
• Responds to patients', prospective patients', and visitors' inquiries in a courteous manner
• Keeps office supplies adequately stocked and notifies manager of any inventory needs
• Protects patient confidentiality by ensuring Protected Health Information is secured, not leaving PHI in plain sight, logging off the computer before leaving it unattended, and not sharing passwords or personal information with coworkers
• Displays professionalism, tact, respect, and team effort when working with coworkers and the public
• Maintains communication with patients, family, providers, nurses, and support staff
• Informs patients of any existing balance noted in the computer and requests patient be prepared for any payment due at the time of service as per company guidelines
• Collects copays and payments as necessary, as per company guidelines
• Attends departmental staff meetings as scheduled
• Refers patient complaints to appropriate designated personnel as needed
• Maintains own knowledge/skills and attends appropriate training for role responsibilities
• Performs other job duties as assigned

Physical Demands

• Regularly required to hear and speak
• Frequently required to sit, stand, walk, use hands to finger, reach with hands and arms, climb, balance, stoop, kneel, crouch or crawl, bend or twist at the waist, lift and move more than 10 pounds
• Occasionally required to lift and move objects up to 25lbs
• Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus
• Required to constantly make decisions and concentrate
• Ability to work with and around potentially hazardous materials and diseases
• Ability to work extended hours

Qualifications

• High School Diploma or GED equivalent required
• Ability to manage difficult patient situations
• Respond promptly to patient needs
• Respond to requests for service and assistance
• Customer/client focus
• Flexibility
• Self-motivation
• Proficiency with general office equipment (phone, fax, copiers, computers), Microsoft Office products (Word, Excel, PowerPoint), telephone etiquette, organization, and time management
• Completes administrative tasks correctly and on time
• Supports the organization's goals and values