Patient Access Advocate, PRN

About the role

The Patient Access Advocate is a PRN position working 12 hour shifts, mixing day and night shifts as needed.

Responsibilities

• Greet patients with a smile, answer the phone, enter information into the electronic health record, data base, and perform general clerical duties.
• Perform registration functions, including updating of demographics, insurance verification, collection of point of service payments and documentation of registration information within an electronic system.
• Confirm account information to ensure clean billing, perform visit closure activities including collecting payment and any needed follow-up activities required.
• Verify insurance for eligibility and benefits using online electronic verification system or by contacting payer directly. Collect copayments, coinsurance, deductibles.
• Aid staff and patients with clerical duties as needed, including: copying, scanning and faxing documents.
• Create and maintain patient files.
• Answer and screen phone calls and direct to the appropriate individual. Take and direct messages as necessary.
• Provide information such as company address, directions to the company location, company fax numbers, company website and other related information.
• Ensure paperwork is filled out correctly.
• Maintain a clean work environment, which may include duties often reserved for housekeeping services such as emptying trash, vacuuming, mopping floors and cleaning counters.
• Encourage a friendly and respectful work environment.
• Offer a customer-focused, friendly, and reassuring environment that encourages patients to return to our ED/UCs.
• Follow all HIPAA policies and procedures.
• Follow all company policies.

Qualifications

• Minimum Typing Speed of 50wpm.
• Flexibility.
• Effective communication skills.
• Collaboration Skills.
• Patient/Client Focus.
• Technical Capacity.
• Basic knowledge in Microsoft Office Products (Word, Excel, Outlook).
• High school diploma or general education degree (GED).
• A minimum of 6 months of work experiences in healthcare setting or one year customer service background.
• Basic understanding of insurance preferred.
• Basic understanding of medical terminology and billing codes (DRG, ICD-10, CPT, HCPCS) preferred.
• Exceptional communication skills and customer service is required.
• Ability to read and comprehend simple instructions, short correspondence and memos.
• Ability to write simple correspondence.
• Ability to effectively present information to patients and other employees in the organization.
• Basic math skills including the ability to add, subtract, multiply and divide.
• Ability to apply common sense to carry out detailed written or oral instructions.
• Ability to deal with problems in standardized situations.
• Ability to work independently, self-directed and work with individuals with diverse backgrounds.
• Analytical and problem-solving skills.
• Ability to manage conflict and appropriately request the help of a supervisor when needed.
• Daily focus on attaining productivity standards.
• Attend Staff meetings and Huddles as required.
• Minimum of 1 year experience in medical office setting desired.
• Familiar with health insurance and insurance verification.
• Knowledge and skills regarding all general office equipment including telephones, photocopiers, scanners, credit card machine and fax.
• Must be computer literate (Word, Excel, Outlook).
• Ability to perform multiple tasks simultaneously and to prioritize multiple demands effectively.
• Exceptional communication skills and customer service is required.
• Solid work history.