Patient Access Advocate, FT Midshifts

About the role

This is a Full Time position working Mid shift hours. Shifts can be 8 or 10 hours. Every Tuesday, Thursday, Friday and Saturday.

Responsibilities

• Greeting patients in a friendly, courteous, and professional manner in both in-person and over the phone.
• Check patients in and out.
• Verifying benefits and collecting copayments, coinsurance, and deductibles.
• Aid staff and patients with clerical duties as needed, including copying, scanning, and faxing documents.
• Create and maintain patient files.
• Screen phone calls and direct them to the appropriate individual. Take and direct messages as necessary.
• Provide callers with information such as company address, directions to the company location, company fax numbers, company website, and other related information.
• Confirm all paperwork is filled out correctly.
• Make sure the front desk, waiting room area, and children’s play area are always clean and presentable.
• Assure a clean work environment. This may include duties often reserved for housekeeping services, such as emptying trash, vacuuming, mopping floors, and cleaning counters.
• Encourage a work environment that is friendly and respectful.
• Provide patients and their families with a customer-focused, friendly, reassuring open environment that encourages patients to return to Intuitive Health.
• Follow all HIPAA policies and procedures.
• Follow all company policies.

Qualifications

• Flexibility.
• Communication Proficiency.
• Collaboration Skills.
• Patient/Client Focus.
• Technical Capacity.
• High school diploma or general education degree (GED)
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information to patients and other employees in the organization.
• Basic math skills, including the ability to add, subtract, multiply, and divide.
• Ability to apply common sense to carry out detailed written or oral instructions.
• Ability to deal with problems in standardized situations.
• Minimum of 1 year of experience in a medical office setting is a plus.
• Familiar with health insurance and insurance verification.
• Knowledge and skills regarding all general office equipment, including telephones, credit card machines, and fax.
• Must be computer literate (Word, Excel, Outlook).
• Ability to perform multiple tasks simultaneously and to prioritize multiple demands effectively.
• Exceptional communication skills and customer service is required.
• Solid work history.