Patient Access Advocate, PT Midshift

About the role

The Patient Access Advocate is responsible for greeting patients with a smile, answering the phone, entering information into the database, and performing general clerical duties. It is essential to maintain a pleasant, professional demeanor and ensure patients always feel welcome.

Responsibilities

• Greeting patients in a friendly, courteous, and professional manner in both in-person and over the phone.
• Check patients in and out.
• Verifying benefits and collecting copayments, coinsurance, and deductibles.
• Aid staff and patients with clerical duties as needed, including copying, scanning, and faxing documents.
• Create and maintain patient files.
• Screen phone calls and direct them to the appropriate individual. Take and direct messages as necessary.
• Provide callers with information such as company address, directions to the company location, company fax numbers, company website, and other related information.
• Confirm all paperwork is filled out correctly.
• Maintain a clean work environment. This may include duties often reserved for housekeeping services, such as emptying trash, vacuuming, mopping floors, and cleaning counters.
• Encourage a friendly and respectful work environment.
• Provide patients and their families with a customer-focused, friendly, reassuring open environment that encourages patients to return to Intuitive Health.
• Follow all HIPAA policies and procedures.
• Follow all company policies.

Qualifications

• Flexibility.
• Communication Proficiency.
• Collaboration Skills.
• Patient/Client Focus.
• Technical Capacity.
• High school diploma or general education degree (GED).
• Basic math skills, including the ability to add, subtract, multiply, and divide.
• Ability to apply common sense to carry out detailed written or oral instructions.
• Ability to deal with problems in standardized situations.
• Minimum of 1 year of experience in a medical office setting is a plus.
• Familiar with health insurance and insurance verification.
• Knowledge and skills regarding all general office equipment, including telephones, credit card machines, and fax.
• Must be computer literate (Word, Excel, Outlook).
• Ability to perform multiple tasks simultaneously and to prioritize multiple demands effectively.
• Exceptional communication skills and customer service is required.
• Solid work history.

Benefits

This position includes standing, walking, use of hands, reaching, sitting, talking, and listening. This position may require lifting up to 10 pounds. There are no special vision requirements for this position.

Pay

USD 16 - USD 16.75 - hourly

Schedule

9a-5p Every Sunday