Pathways Resident Manager - Part-Time

The Pathways Resident Manager oversees the Pathways Center on nights, weekends, and/or holidays, promoting a safe, respectful, and supportive environment. This role includes supervising residents, activities, and property.

About the Role

Greensboro Urban Ministry is a 501(c)3 non-profit organization founded in 1967, dedicated to providing housing solutions, safe shelter, food, and support services year-round for residents of the greater Greensboro community. Our mission is to express the love of God to our neighbors in need by offering food, shelter, and solutions. We aim to stabilize lives for our neighbors.

Responsibilities

• Serve as the primary point of contact for residents, addressing their concerns, conflicts, and emergencies with trauma-informed and de-escalation techniques.
• Maintain a safe, secure, and clean environment for residents, staff, volunteers, and visitors.
• Enforce shelter rules, policies, and procedures consistently and respectfully.
• Complete shift reports, incident reports, maintenance requests, and other required documentation accurately and promptly.
• Communicate significant resident concerns, incidents, and facility issues to the Shelter Director and Case Management staff.
• Assist with meal service, donations, inventory, and other daily shelter operations as assigned.
• Welcome and assist volunteers, community partners, and visitors while ensuring compliance with agency policies.
• Maintain resident confidentiality and uphold ethical and professional standards at all times.
• Follow all agency safety procedures, including fire, medical, severe weather, and emergency response protocols.
• Provide accurate information about shelter services, community resources, and agency programs within the scope of the position.
• Refer callers to appropriate community agencies and resources when services are unavailable or outside of the shelter’s scope.
• Accept donations to Pathways.
• Clean the Manager's Apartment prior to going off duty.
• Perform other duties as the Director of Pathways may deem necessary.

Requirements

• A high school diploma or equivalent is required.
• Experience in the human services field is preferred.
• Must have speaking, standing, sitting, walking, writing, problem-solving, carrying, reaching, lifting, bending, pushing/pulling, squatting, and patience.

Qualifications

Greensboro Urban Ministry is an equal opportunity employer committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. We are committed to maintaining a work environment that is free of harassment, discrimination, or retaliation based on the following protected classes: age (40 and over), race, religion, color, national origin, gender, sex, sexual orientation (including transgender status, gender identity or expression), physical or mental disability, genetic information, marital status, AIDS/HIV status, possession of sickle cell trait or hemoglobin C trait, military service, veteran status, or any other status protected by federal, state, or local laws.