Pathology Solutions Consultant - Pennsylvania

Job Responsibilities

• Serve as the primary subject matter expert for pathology workflows, specimen management requirements, and laboratory operations supporting molecular and precision medicine testing.
• Conduct comprehensive onsite and virtual pathology workflow assessments to evaluate laboratory operations and identify opportunities for process optimization.
• Partner with pathology laboratories to improve specimen acquisition, handling, preservation, storage, submission practices, and overall laboratory workflow efficiency.
• Develop and implement consultative recommendations that improve specimen quality, testing success rates, turnaround times, and operational performance.
• Collaborate with Commercial teams to assess customer operational needs and develop tailored workflow improvement strategies.
• Build and maintain trusted relationships with pathology laboratory leadership by serving as a strategic operational consultant throughout the customer lifecycle.
• Lead onsite customer engagements, workflow mapping sessions, laboratory assessments, and operational reviews with pathology and laboratory leadership.
• Create educational programs for pathology personnel focused on specimen collection, handling, preservation, submission requirements, workflow optimization, and operational best practices.
• Monitor customer progress following implementation, identify barriers to success, and recommend corrective actions to sustain operational improvements.
• Develop and deliver educational materials, workflow documentation, presentations, and implementation resources supporting customer adoption and ongoing process improvement.
• Apply Lean Six Sigma and continuous improvement methodologies to improve customer laboratory performance and operational effectiveness.
• Present workflow findings, laboratory performance data, and operational improvement recommendations to pathology leadership and executive stakeholders.
• Investigate and resolve pathology process issues affecting specimen quality, testing success, laboratory efficiency, and customer satisfaction.
• Analyze Quality Not Sufficient (QNS) trends, specimen acquisition challenges, pre-qualification delays, and workflow inefficiencies while developing practical improvement strategies.
• Partner with Laboratory Operations, Logistics, Commercial, Product Management, Information Systems, and other internal stakeholders to improve end-to-end specimen management processes.
• Support new product introductions, operational implementations, customer onboarding activities, and enterprise initiatives to ensure successful laboratory adoption.
• Provide customer insights and field feedback that support process improvements, product enhancements, and future operational strategies.
• Perform other duties as assigned.

Required Qualifications

• Bachelor's degree in Business Administration, Life Sciences, Healthcare Administration, related STEM discipline, or an equivalent combination of education and experience.
• Minimum of five (5) years of experience in pathology operations, laboratory operations, healthcare consulting, pathology sales, laboratory process improvement, operational excellence, or a related healthcare environment.
• Demonstrated experience conducting customer-facing workflow assessments and developing operational improvement recommendations.
• Experience presenting operational findings and influencing pathology laboratory leadership and executive stakeholders.
• Strong analytical skills with demonstrated ability to translate operational data into actionable recommendations.
• Excellent written, verbal, facilitation, and presentation skills.
• Strong organizational, project management, and problem-solving skills.
• Ability to travel extensively to support onsite customer engagements.
• Proficient in Microsoft Office Suite, specifically Word, Excel, Outlook, PowerPoint, Visio, and general working knowledge of the Internet for business use.

Preferred Qualifications

• Leverage Lean Six Sigma Green Belt or Black Belt certification.
• Knowledge of specimen management, laboratory workflows, molecular diagnostics, pathology operations, and precision medicine.
• Experience supporting new product introductions within regulated healthcare environments.
• Experience designing laboratory operational workflows involving specimen logistics, ordering processes, reporting, and external vendor management.
• Experience leading customer-facing operational consulting engagements.
• Experience implementing scalable workflow improvements that deliver measurable operational outcomes.