Passenger Service Agent (OA)

Key Responsibilities

• Aid passengers with check-ins, verification, gate information, baggage claims, and other issues.
• Interpret identification labels and baggage/cargo routing tags.
• Operate and assist with self-service kiosks.
• Maintain organized work areas.
• Provide a positive attitude and assistance.
• Ensure safe and secure operations.
• Perform duties such as bending, stretching, pushing, and pulling.

Qualifications

• At least 18 years old.
• Pass a pre-employment drug screen.
• Proficient in reading, writing, and speaking English.
• Comfortable lifting and moving up to 70 lbs of cargo and baggage.
• Available and flexible to work variable shifts including weekends and holidays.
• Prior customer service experience strongly preferred.
• Intermediate computer skills required.

Working Conditions

• Primarily indoors but near terminals with potentially harsh weather conditions.
• Provided with a Menzies Aviation uniform including a long coat.
• Work involves frequent standing, walking, sitting, reaching, climbing, balancing, talking, and hearing.
• Lifting and moving up to 25 lbs and occasionally up to 70 lbs.

Physical Requirements

• Frequent standing, walking, sitting, using hands, reaching, climbing, and balancing.
• Frequent lifting and/or moving up to 25 lbs and occasionally up to 70 lbs.
• Occasional bending, stooping, pushing, and pulling.