Passenger Service Agent

Key Responsibilities

• Aid passengers with check-ins, verification, gate information, baggage claims, and other issues.
• Interpret identification labels and baggage/cargo routing tags.
• Operate self-service kiosks.
• Organize work areas.
• Offer a positive attitude and assist passengers.
• Ensure safe and secure operations.
• Perform tasks such as bending, stretching, pushing, and pulling.
• Perform other duties as assigned.

Qualifications

• Must be at least 18 years old.
• Pass a pre-employment drug screen.
• Proficient in reading, writing, and speaking English.
• Comfortable lifting and moving up to 70 lbs of cargo and baggage.
• Flexible to work variable shifts including weekends and holidays.
• Prior customer service experience strongly preferred.
• Intermediate computer skills required.

Working Conditions

• Primarily indoors but near terminals with open doors.
• Harsh weather conditions could affect the indoor environment.
• Provided with a Menzies Aviation uniform including a long coat.
• Represent the company positively and communicate with customers.

Physical Requirements

• Frequent standing, walking, sitting, using hands, reaching, climbing, and balancing.
• Frequent lifting and/or moving up to 25 lbs and occasional lifting and/or moving up to 70 lbs.
• Positive attitude when representing the company.