Passenger Service Agent
About the role
The Passenger Service Agent assists guests with travel needs by responding to inquiries, handling baggage, ticketing, check-in, and boarding flights. They ensure cabin accommodations, assist with mishandled guests, and process luggage claims.
Responsibilities
- Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking-in passengers and boarding flights).
- Ensure cabin accommodations.
- Assist with mishandled guests as a result of oversold flights, delayed or cancelled flights, lost, delayed or damaged luggage.
- Evaluate and prepare flights by arranging seat assignments, directing guests, making announcements using a PA system, processing upgrades and standby requests.
- Process and secure guest luggage. Enters and maintains delayed or damaged luggage claims using a data entry system.
- Perform other duties as assigned.
Requirements
- A minimum of 1 year of customer service or community service experience.
- Strong written and verbal communication skills.
- Ability to juggle multiple tasks in a fast-paced environment.
- Ability to learn and operate a computerized reservation system.
- Typing speed of at least 25 WPM.
- Ability to consistently lift 50 pounds.
- Able to stand for long periods of time.
- Able to bend, stoop, squat, reach and grasp.
- Able to perform basic mathematics.
- Able to work a flexible schedule including nights, weekends and holidays.
- Able to participate in paid training that may require overnight travel.
- Able to obtain airport security clearance.
- Able to communicate in English.
- High school diploma or equivalent.
- Minimum age of 18.
- Must be authorized to work in the U.S.
Qualifications
- Ability to embody our values to own safety, do the right thing, be caring and kind, and deliver performance.
Skills
- Ability to obtain airport security clearance.
- Ability to communicate in English.
Benefits
Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
Comprehensive well-being programs including medical, dental and vision benefits
Generous 401k match program
Annual bonus plans
Generous holiday and paid time off
Pay
Starting Rate USD $19.10/Hr.
Schedule
Flexible schedule including nights, weekends and holidays.
Additional Details
No visible tattoos on face, front of neck, or chest. One tattoo the size of a quarter or smaller allowed per hand. Tattoos in other areas cannot be larger than a credit card or offensive. Employees can have one tattoo per arm/leg/foot/behind each ear/behind the ears. Tattoos on the back of neck and behind the ears are only permitted if they’re not visible when looking directly at a person. Tattoos may only be covered with a uniform piece or approved jewelry/watch (covering with makeup is not allowed).
Regulatory Information
Equal Employment Opportunity Policy Statement
Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.
Government Contractor & Department of Transportation (DOT) Regulations
Post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.