Passenger Service Agent

About the role

This position involves assisting passengers and their belongings during check-in and boarding processes. Duties include computerized check-in, seat assignment verification, document inspection, and ensuring proper boarding arrangements.

Responsibilities

• Computerized check-in of passengers for international and domestic travel.
• Designate seat assignments.
• Verify documentation for international and domestic flights.
• Ensure correct boarding passes are provided to each passenger.
• Match manifest to on-board count.
• Connect and disconnect Jetway/stairs as necessary.
• Ancillary tasks such as announcing arrivals and departures.

Requirements

• Must be at least 18 years of age.
• Maintain a valid Driver’s License and other FAA required identification/seals.
• Must be able to speak, read, and write in English.
• Flexible to work variable shifts including weekends and holidays.
• Comfortable working indoors and outdoors in all weather conditions.
• Able to lift, push, and pull up to 70 lbs.

Qualifications

The ideal candidate should possess a strong understanding of aviation regulations and policies, excellent communication skills, and the ability to work independently and as part of a team.

Skills

• Strong computer literacy, particularly with airline reservation systems.
• Excellent customer service skills.
• Attention to detail.
• Ability to work under pressure and manage multiple tasks simultaneously.

Benefits

Menzies Aviation offers competitive compensation packages, comprehensive benefits, and opportunities for professional growth and development within a supportive and diverse workplace culture.

Pay

Compensation details are not specified in the job posting but are competitive within the industry.

Schedule

Variable shifts including weekends and holidays are common, with specific schedules varying by location.