Passenger Service Agent

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Transports passengers requiring wheelchair service within the terminal and aircraft.
• Must be able to read airline tickets, monitor various forms, and identify airline city codes.
• Transport passengers to connecting flights operated by different carriers.
• Be professional in appearance and manners to passengers and other airport personnel.
• Stand, squat, kneel, and walk 70% or more of the scheduled work time.
• Maintain customer service professionalism under pressure and stressful environments.
• Provide services behind the counter: baggage handling, identification verification, transfer of baggage, and assistance with passenger luggage.
• Ensure compliance with safety and protection procedures as outlined in manuals and regulations.
• Provide reports and measurements of service delivery as required.
• Comply with customer service expectations and internal/external service level/quality assurance standards.
• Notify Senior Management and Supervisor immediately about audits and incidents.
• Guarantee great customer service skills.

Qualifications

• High School Diploma or GED required.
• Previous experience in aviation preferred.
• Ability to speak and understand English/Spanish professionally.
• Pass all pre-requisites to obtain SIDA badge.
• Pass a criminal background check and drug screen before employment.
• Able to work in a teamwork environment and delegate tasks.
• Excellent written and verbal communication skills.
• Professional appearance and adherence to company grooming/uniform policy.
• Able to work rotating shifts including nights, holidays, and weekends.
• Flexibility to work additional hours as needed during irregular operations.