PASSENGER CONDUCTOR TRAINEE - 90293496 - Chicago

About the role

Embark on an exciting career as a Passenger Conductor Trainee, where the open rails become your workplace, and every shift takes you somewhere new. In this fast-paced, hands-on role, you will move with the journey—supporting train operations, ensuring safety, and working as part of a close-knit crew.

Responsibilities

• Support the safe, efficient operation of trains by assisting the Conductor with train movements, compliance with operating and safety rules, and ensuring the execution of movement orders and pre-determined service plans across passenger and non-passenger operations (including yard duty and work trains).
• Promote a safe environment for passengers and crew by enforcing safety procedures, responding to emergencies, and safely assist passengers during boarding and detraining.
• Systematically organize and sort checked baggage on long distance trains according to final destination, ensuring accurate tracking, timely unloading, and proper transfer upon arrival.
• Deliver an exceptional customer experience by assisting passengers, making onboard announcements, providing service and connection information, managing passenger conduct, and addressing service disruptions and special needs.
• Collect and verify fares and revenue documentation in accordance with established tariffs and procedures.
• Aid in the preparation and submission of operational and service reports, including delays, incidents, passenger issues, and mechanical concerns.
• Communicate clearly and professionally with passengers, crew members, and others to support safe train operations and high-quality service, while working independently and as part of a team.
• Maintain required knowledge of train operations, including operating rules, safety and emergency procedures, equipment operation (air brake rules and electrical instructions), and troubleshooting practices.

Requirements

• A High School Diploma or GED.
• Demonstrated work experience that showcases responsibility, initiative, and other leadership characteristics.
• Two (2) years of full-time verifiable work experience and/or college coursework (combination accepted), totaling of two (2) years.
• Demonstrated history of satisfactory attendance and adherence to safe work practices in previous employment.
• A current and valid driver’s license.
• Must live within a 2-hour commute of the Crew Base.
• Ability to lift 50lbs and meet the Federal Railroad Administration (FRA) standards for vision, color vision, and hearing as specified in 49 CFR 242.

Qualifications

• Experience leading or supporting others in a work or team setting.
• Customer service experience involving cash handling.
• Demonstrated work history that reflects your ability to adapt to varying work schedules.
• Basic mechanical experience/knowledge, indicating familiarity with equipment maintenance and troubleshooting.
• Excellent verbal and written communication skills.

Skills

• Strong communication skills and the ability to think and act independently.
• Adaptable and safety-driven individual ready to learn on the move and deliver a confident, professional experience for every passenger.

Benefits

• Financial and Retirement Work and Family Life Support
• Health, Dental, and Vision Insurance
• 401K Rail Pass Privileges
• Wellness Programs
• Railroad Retirement Benefits
• Employee Assistance Program
• Medical Plan
• Opt-out Credit Life Insurance
• Commuter and Flexible Spending Accounts

Pay

The hourly range is $24.38 – $24.38 (with opportunity for increases, as per the applicable collective bargaining agreement, after beginning employment).

Schedule

Up to 100% travel requirements.