PASSENGER CONDUCTOR TRAINEE - 90189980 - Seattle

About the role

Your success is a train ride away! As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

Responsibilities

• Support safe and efficient train operations by performing both customer-facing and physically demanding duties.
• Assist passengers, manage service disruptions with calm and professionalism, conduct safety checks, and support the Conductor in overseeing onboard operations and on-train staff.
• May be assigned to either on-corridor or off-corridor locations, performing hands-on duties in rail yards and near active tracks, or supporting facilities that serve Amtrak’s long-distance and regional routes.
• Perform yard operations requiring continuous movement around and between train cars while safely carrying, positioning, and connecting heavy air hoses and electrical cables in support of train assembly and inspection activities.
• Systematically organize and sort checked baggage on long distance trains according to final destination, ensuring accurate tracking, timely unloading, and proper transfer upon arrival.
• Deliver an exceptional customer experience by assisting passengers, making onboard announcements, providing service and connection information, managing passenger conduct, and addressing service disruptions and special needs.
• Collect and verify fares and revenue documentation in accordance with established tariffs and procedures.
• Aid in the preparation and submission of operational and service reports, including delays, incidents, passenger issues, and mechanical concerns.
• Communicate clearly and professionally with passengers, crew members, and others to support safe train operations and high-quality service, while working independently and as part of a team.
• Maintain required knowledge of train operations, including operating rules, safety and emergency procedures, equipment operation (air brake rules and electrical instructions), and troubleshooting practices.
• Represent the organization with a professional appearance and demeanor, consistently complying with uniform and grooming standards.

Qualifications

• High School Diploma or GED.
• Demonstrated work experience that showcases responsibility, initiative, and other leadership characteristics.
• Two (2) years of full-time verifiable work experience and/or college coursework (combination accepted), totaling of two (2) years.
• Demonstrated history of satisfactory attendance and adherence to safe work practices in previous employment.
• Current and valid driver’s license.
• Live within a 2-hour commute of the Crew Base.
• Ability to lift 50lbs and meet the Federal Railroad Administration (FRA) standards for vision, color vision, and hearing as specified in 49 CFR 242.

Preferred Qualifications

• Experience leading or supporting others in a work or team setting.
• Customer service experience involving cash handling.
• Demonstrated work history that reflects your ability to adapt to varying work schedules.
• Basic mechanical experience/knowledge, indicating familiarity with equipment maintenance and troubleshooting.

Communication and Interpersonal Skills

Must have excellent verbal and written communication skills.

Pay

The hourly range is $24.38 – $24.38 (with opportunity for increases, as per the applicable collective bargaining agreement, after beginning employment).

Benefits

• Health and Wellbeing
• Financial and Retirement
• Work and Family Life Support

• Health, Dental, and Vision Insurance
• 401K
• Rail Pass Privileges

• Wellness Programs
• Railroad Retirement Benefits
• Employee Assistance Program

• No-cost Personal Health Advocate
• No-cost Financial Advisor Session
• Fertility and Family Building Benefits

Some benefits are subject to the collective bargaining agreement. Learn more about our benefits offerings here.