PASSENGER CONDUCTOR TRAINEE - 90186809 - Los Angeles

Job Summary

Perform duties in an environment requiring physical agility to easily get off/on train equipment, manipulate self between cars, bend, reach, stoop, easily and safely ride the side of trains, and lift a variety of equipment in all types of weather.

Report to work on short notice and work weekends and holidays.

If selected, the incumbent will be required to successfully complete a seven- to eight-week training course including classroom instruction and fieldwork followed by extensive qualifying and on-the-job training associated with the assigned Crew Base.

Essential Functions

• Works a variety of hours within a 24/7 transportation environment.
• Assists the Conductor in the safe movement of trains by adhering to applicable operating rules/practices.
• Assists the Conductor in the oversight of all on-train employees in service delivery by adhering to the Corporation's service standards.
• Ensures all revenue documents (cash, credit card receipts, proof of payment) are collected/verified in accordance with designated tariffs.
• Ensures safety of passengers and crew by adhering to safety rules.
• Thinks and functions independently utilizing clear and effective verbal communication skills to interact with passengers, crew members, and others jointly responsible for safe and efficient train movements and customer service.
• Works in either a passenger or non-passenger operation (including yard duty and work trains).
• Safely rides the side of train equipment, getting on and off equipment, as required.
• Affirms the understanding of what makes up the elements of quality customer service.
• Makes customer service announcements.
• Makes special arrangements in case of service failure.
• Ensures safe and orderly passenger conduct.

Minimum Qualifications

• Some work experience exhibiting responsibility, initiative, and other leadership characteristics.
• Two years of full-time verifiable work history OR 2 years of full-time verifiable college work OR a combination of the two, equating a total of 2 years.
• Satisfactory attendance and safe work record.
• A current valid driver’s license.
• Must live within 2 hours of Crew Base.

Preferred Qualifications

• Some leadership/supervisory experience.
• Experience in a customer service role that includes cash handling, as well as a work history demonstrating the ability to adapt to variable work hours.
• Some mechanical experience/knowledge.

Communications and Interpersonal Skills

Must have excellent verbal and written communication skills.

Pay

The hourly range is $24.38 – $24.38 (with opportunity for increases, as per the applicable collective bargaining agreement, after beginning employment).

Benefits

• Comprehensive benefit package that includes health, dental and vision plans; wellness programs; flexible spending accounts; 401K retirement plan; life insurance; paid time off; reimbursement of education; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges.
• Some benefits are subject to the collective bargaining agreement.

Requisition ID

166390

Posting Location(s)

California

Travel Requirements

Up to 100%