PASSENGER CONDUCTOR TRAINEE - 90339812 - El Paso

About the role

Embark on an exciting career as a Passenger Conductor Trainee, where the open rails become your workplace, and every shift takes you somewhere new. This is a union position requiring full attendance and may involve extended time away from home.

Responsibilities

• Support the safe, efficient operation of trains by assisting the Conductor with train movements, compliance with operating and safety rules, and ensuring the execution of movement orders and pre-determined service plans across passenger and non-passenger operations (including yard duty and work trains).
• Promote a safe environment for passengers and crew by enforcing safety procedures, responding to emergencies, and safely assist passengers during boarding and detraining.
• Systematically organize and sort checked baggage on long distance trains according to final destination, ensuring accurate tracking, timely unloading, and proper transfer upon arrival.
• Deliver an exceptional customer experience by assisting passengers, making onboard announcements, providing service and connection information, managing passenger conduct, and addressing service disruptions and special needs.
• Collect and verify fares and revenue documentation in accordance with established tariffs and procedures.
• Affirmatively communicate clearly and professionally with passengers, crew members, and others to support safe train operations and high-quality service, while working independently and as part of a team.
• Maintain required knowledge of train operations, including operating rules, safety and emergency procedures, equipment operation (air brake rules and electrical instructions), and troubleshooting practices.
• Represent the organization with a professional appearance and demeanor, consistently complying with uniform and grooming standards.

Requirements

This position requires a high degree of flexibility and resilience, as Trainees work on an extra board with no set schedules or shift swap capability, may be assigned long and variable shifts, including those exceeding 18 hours or spanning multiple days—and must be available to work nights, weekends, holidays, and extended periods away from home.

The role requires individuals to have clear verbal and written communication, strong organizational skills, and attention to detail to accurately document delays, incidents, passenger impacts, and mechanical issues.

This role requires individuals to possess problem-solving and conflict-management skills to not only arrange contingency solutions during service disruptions, but also ensure orderly, compliant passenger conduct.

Qualifications

• High School Diploma or GED.
• Demonstrated work experience that showcases responsibility, initiative, and other leadership characteristics.
• Two (2) years of full-time verifiable work experience and/or college coursework (combination accepted), totaling of two (2) years.
• Demonstrated history of satisfactory attendance and adherence to safe work practices in previous employment.
• Current and valid driver’s license.
• Ability to lift 50lbs and meet the Federal Railroad Administration (FRA) standards for vision, color vision, and hearing as specified in 49 CFR 242.

Skills

• Strong analytical skills to troubleshoot equipment and understand and comply with safety regulations and emergency procedures.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Problem-solving and conflict-management skills.

Benefits

• Health and Wellbeing
• Financial and Retirement
• Work and Family Life Support
• Health, Dental, and Vision Insurance
• 401K Rail Pass Privileges
• Wellness Programs
• Railroad Retirement Benefits
• Employee Assistance Program
• Medical Plan
• Opt-out Credit Life Insurance
• Commuter and Flexible Spending Accounts