PASSENGER CONDUCTOR TRAINEE - 90269607 - Oakland

About the role

Embark on an exciting career as a Passenger Conductor Trainee, where the open rails become your workplace, and every shift takes you somewhere new. In this fast-paced, hands-on role, you will move with the journey—supporting train operations, ensuring safety, and working as part of a close-knit crew.

Responsibilities

• Assist passengers, managing service disruptions with calm and professionalism
• Conduct safety checks
• Support the Conductor in overseeing onboard operations and on-train staff
• Prepare trains for service (putting rail cars together in the correct order)
• Operate track switches that guide trains from one track to another
• Connect and disconnect rail cars
• Work safely around diesel locomotives
• Occasionally perform tasks underneath rail equipment as part of inspections or setup
• Deliver an exceptional customer experience by assisting passengers, making onboard announcements, providing service and connection information, managing passenger conduct, and addressing service disruptions and special needs
• Collect and verify fares and revenue documentation in accordance with established tariffs and procedures
• Prepare and submit operational and service reports, including delays, incidents, passenger issues, and mechanical concerns
• Communicate clearly and professionally with passengers, crew members, and others to support safe train operations and high-quality service, while working independently and as part of a team
• Maintain required knowledge of train operations, including operating rules, safety and emergency procedures, equipment operation (air brake rules and electrical instructions), and troubleshooting practices

Requirements

The position requires a high degree of flexibility and resilience, as Trainees work on an extra board with no set schedules or shift swap capability, may be assigned long and variable shifts, including those exceeding 18 hours or spanning multiple days—and must be available to work nights, weekends, holidays, and extended periods away from home. This position is physically demanding and requires the ability to stand and remain on your feet for extended periods throughout the workday.

Qualifications

• A High School Diploma or GED
• Demonstrated work experience that showcases responsibility, initiative, and other leadership characteristics
• Two (2) years of full-time verifiable work experience and/or college coursework (combination accepted), totaling of two (2) years
• Demonstrated history of satisfactory attendance and adherence to safe work practices in previous employment
• A current and valid driver’s license
• Ability to lift 50lbs and meet the Federal Railroad Administration (FRA) standards for vision, color vision, and hearing as specified in 49 CFR 242

Skills

Strong analytical skills to troubleshoot equipment and understand and comply with safety regulations and emergency procedures. Excellent verbal and written communication, strong organizational skills, and attention to detail to accurately document delays, incidents, passenger impacts, and mechanical issues. Problem-solving and conflict-management skills to not only arrange contingency solutions during service disruptions, but also ensure orderly, compliant passenger conduct.

Benefits

Health and wellbeing benefits include financial and retirement work and family life support, health, dental, and vision insurance, 401K, rail pass privileges, wellness programs, railroad retirement benefits, employee assistance program, medical plan opt-out credit life insurance, commuter and flexible spending accounts, and some benefits subject to the collective bargaining agreement.